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This highly technical Service Delivery role enables the implementation of the latest technology to meet our customers business needs. We provide managed IT solutions to thousands of customers across the globe, who rely on BT to keep their critical business operations running. Through expert skills and collaboration, we configure, implement, test, troubleshoot and continually monitor our customers networks to seamlessly ensure the resilience and availability they need.
Job Responsibility:
Designing and configuring, testing and troubleshooting networks
Translating customer requirements into accurate, working configurations, diagrams and instructions for other agents
Providing point of technical escalation within the team for complex issues
Providing remote support to onsite engineers during solution deployment and resolving issues
Actively supporting and implementing efficient ways of working and cost reduction
Leading knowledge-sharing opportunities
Working effectively with the customer and/or their representatives, and other parts of BT during production and delivery
Requirements:
Existing, or ability to gain Government Security Clearance and NPPV3
Network design, configuration and implementation skills/accreditations
Troubleshooting customer network deployments
Proactive continual learning and development
Minimum 5 years UK working history
Cisco CCNP and any other vendor accreditations
Evidence of Testing and Troubleshooting
Evidence of taking ownership of delivering project work packages