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Network Cloud Capacity & Optimisation Engineering Specialist

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Plusnet

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Location:
United Kingdom , Manchester ▼

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are in an incredibly competitive industry and it’s not just the technology that’s important, but the world of promise it creates for our customers. We live and work in a connected world where people want seamless service, great products and the best connectivity there is, as well as continually expecting more and more from us, and rightly so. Technology is BT’s powerhouse, with our expert technologists, we have a unique position in BT. By bringing together our technical and commercial expertise, and our insight and passion for customer experience, we help BT stand out from the competition. With the best networks and smart innovative products, combined with a personal experience, it sets us apart from the pack. Innovation drives everything we’ve done since BT started in 1846. Coming up with new ideas and developing new technologies is central to our future. We want to improve people’s lives for the better in welcome, relevant and affordable ways and we’ll be fast to market with an effortless experience to match. We will continue to focus on developing our converged network capabilities which will give customers seamless connectivity. Our skilled people will lead this technological revolution, not only for our customers but for the industry across the Globe, truly making customers our heartbeat.

Job Responsibility:

  • Leads the implementation of specific capacity management and platform optimization plans, ensuring customer value realisation, retention and renewals
  • Leads the reporting of capacity management and utilistion metrics, including escalations, resolutions, health indicators such as CPU, latency and throughput, and renewal dates (where applicable) in alignment with BT Group standards
  • Leads in building value-based relationships with customers to optimise capacity management whilst leveraging the BT Group’s resource pool
  • Executes a range of customer, operational, project and service activities within the Capacity & optimisation Management and wider Platform Management team and other related teams, within guidelines and policies
  • Works directly with all Network Cloud tenants to implement improvements to working processes within the area of capacity management, optimization and resiliency of the platform
  • Provides leadership in the delivery of the services offered by the team and drives service productivity to achieve targets
  • Drives the engagement of the team in the Problem Management process to participate in complex problem diagnosis, help mitigate any identified risks within the infrastructure and actively contribute to RCA recommendations
  • Works with vendors and internal engineering verticals to optimization and cost saving across both Domain 1 and Domain 2
  • Consults with tenants and their vendors to ensure best practices are used, all deliveries are cost effective and tenants needs are met

Requirements:

  • Problem Solving
  • Technical Support
  • Time Management
  • Communication Management
  • Customer Experience Management
  • Feedback Management
  • Interpersonal
  • Customer Relationship Management
  • Conflict Management
  • Issue Resolution
  • Issue Diagnosis
  • Commercial Acumen
  • Continuous Improvement
  • Complaint Management
  • Business Process Improvement
  • Made decisions in ambiguous situations using incomplete information or differing opinions
  • Aligned project plans and objectives with BT strategy and values
  • To suit the needs of a customer, colleague or client moved outside of expected process or practice
  • Knowledge of telco cloud, running both Openstack & VMware
  • Understanding infrastructure of an prem cloud including switches, servers, storage in order to optimise utilisation
What we offer:
  • On target 10% on target bonus
  • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
  • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
  • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
  • 25 days annual leave (not including bank holidays), increasing with service
  • 24/7 private virtual GP appointments for UK colleagues
  • 2 weeks carer’s leave
  • World-class training and development opportunities
  • Option to join BT Shares Saving schemes

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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