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We are seeking a proactive and detail-oriented Network Change Management Specialist to join our Enterprise Connectivity – NCM 24x7 team in Bangalore. This role operates in a real-time change environment and is critical to ensuring accurate, timely, and end-to-end communication of planned network changes to customers and internal stakeholders. The individual will take ownership within their shift, adhere to defined change management processes and SLAs, and contribute to delivering service excellence against key performance indicators.
Job Responsibility
Apply governance to all internally raised change requests and planned works across the Vodafone network
Manage end-to-end customer communications for Vodafone and OLO planned works
Handle engineer site access calls for log-on and log-off requests
Respond to and update tickets for remote log-on/log-off activities
Send accurate customer notifications within the defined 24-hour SLA
Provide real-time customer notifications based on engineer calls and email confirmations
Monitor the NCM inbox during UK out-of-hours periods
Raise and manage Change Clarify, CPS Cease Orders, and SDA Voice Orders
Update relevant inventories with change references within agreed SLAs
Identify, prioritise, and escalate critical issues
Participate in process calls as nominated
Respond to customer queries during UK out-of-hours for general information related to planned works
Requirements
Strong written and verbal communication skills
Experience in change management and incident processes
Good working understanding of governance and SLA adherence
Able to manage multiple tasks effectively in a fast-paced, real-time environment
Detail-focused with the ability to research information using available tools and systems
A collaborative team player who builds positive working relationships
Flexible and energised by working in a 24x7 rotational shift model
Nice to have
ITIL knowledge
Experience handling international voice customers
What we offer
Exposure to global enterprise customers and complex network environments
Opportunities to work closely with cross-functional and international teams
A structured environment focused on process excellence, service quality, and continuous improvement
The chance to build a strong foundation in enterprise network change management within a global organisation