Network and Security Associate Manager

• Develop, implement & maintain security policies, standards and procedures in alignment with industry best practices & compliance requirements for the customers
• Oversee the security delivery process, ensuring services are delivered on time, within budget, and meet client quality standards
• Serve as the primary point of contact for key clients, ensuring communication is clear and that client needs are understood and met
• Ensure the delivery of services meets the agreed SLAs (Service Level Agreements), KPIs (Key Performance Indicators), and business objectives

• +12 Years Experience in Service Delivery
• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field
• Strong communication, interpersonal and presentation skills
• Proven leadership and team management skills, with the ability to motivate and guide teams toward achieving objectives
• Excellent command of Arabic and English
• Extensive experience managing large-scale security programs and projects across diverse environments
• Demonstrated expertise in areas such as threat management, incident response, identity and access management (IAM), and cloud security
• Experience with managing service delivery in a fast-paced, complex environment & experience in managing large-scale multi-disciplinary service delivery teams
• Strong understanding of ICT systems integration methodologies
• Familiarity with IT service management frameworks (e.g., ITIL v4) and related tools (e.g., ServiceNow, BMC Remedy)
• Strong knowledge of security frameworks and standards (e.g., ISO 27001, NIST CSF, PCI-DSS)
• Ability to understand and manage technical concepts and processes, bridging the gap between technical and non-technical stakeholders
• Familiarity with security technologies and tools, including SIEM, firewalls, and endpoint protection solutions
• Knowledge of quality assurance processes and tools to ensure that deliverables meet specified requirements and quality standards
• Understanding of budgeting principles and experience in managing project budgets, tracking expenses, and making financial decisions within budget constraints
• Experience in managing changes to project scope, schedule, and requirements while minimizing disruption to project progress

Relevant certifications such as CISSP, CISM, PMP, or ITIL are highly desirable