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We are looking for an experienced Network Analyst III to join our team in Houston, Texas. In this long-term contract position, you will play a vital role in supporting enterprise network operations and collaborating on projects requiring advanced networking expertise. This role involves direct interaction with end users, requiring strong communication and troubleshooting skills, as well as extensive experience with firewalls and network security.
Job Responsibility:
Provide technical support for network-related issues, ensuring timely resolution and minimal disruptions
Act as a resource for diagnosing and resolving performance issues across networks and applications
Utilize network monitoring and configuration management tools to oversee operations and maintain optimal performance
Manage service requests, outages, and change requests through the organization's service portal
Identify and recommend technologies and solutions based on industry standards and best practices
Coordinate and oversee scheduled maintenance activities, including weekend operations
Collaborate effectively with global teams and end users to address technical concerns and provide clear communication
Troubleshoot and analyze data packets using tools like Wireshark to identify root causes of application performance issues
Support field technicians and ensure seamless operations within the Oil and Gas industry
Maintain and configure firewalls, VPNs, and other security protocols to safeguard network integrity
Requirements:
Proven track record with 7-10 years of experience in enterprise-level network troubleshooting
Strong written and verbal communication skills to articulate complex technical issues clearly
Hands-on experience with Palo Alto products, including Panorama, NextGen Firewalls, and Prisma
Proficiency in working with Cisco routers, switches, firewalls, and wireless hardware
Advanced knowledge of Wireshark for packet-level analysis and root cause identification
Expertise in troubleshooting VPN technologies, DMVPNs, spanning tree protocols, and network security
Familiarity with network management protocols such as NetFlow and IP-based systems
Experience in the Oil and Gas industry, particularly providing support to field technicians
What we offer:
medical, vision, dental, and life and disability insurance