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The Network Administrator is responsible for the installation, configuration, maintenance, operations and security of administrative and supported-client information systems, including file servers, networked data storage, application software, data communication devices, disaster recovery utilities, networking projects and general help desk duties.
Job Responsibility
Install, configure and maintain servers, server operating systems, networked data storage, network application software and data communications devices
Implement, maintain, and update security measures to ensure the integrity of company data resources and prevent unauthorized access to network systems
Implement disaster recovery systems and develop procedures to ensure reliability of company data resources and recovery in the event of a catastrophic event
Diagnose and resolve problems and concerns associated with implemented information systems, network software applications and peripheral devices reported by academic and administrative users
Coordinate with supported end-users to evaluate information system requirements and develop hardware/software solutions to provide required services
Collaborate with the department staff to analyze, design, research equipment options and develop technical specifications for network topologies and configurations
Maintain an accurate inventory of information system servers, data storage devices, and installed software
ensure that software license agreements are current and accurate in accordance with company policy
Advise the Service Team/NOC Manager of technical issues and consult with vendor support agencies to resolve problems and determine equipment requirements
Acquire and maintain the requisite technical skills to perform systems management and network operations activities in support of company data processing and network communications
Develop and maintain operational, procedural and informational documentation for enterprise information systems, implemented security measures and disaster recovery procedures
Perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, and standards in a safe manner and with minimal supervision
DAILY time entry accounting for at least 9 hours in the form of Resolution Notes in Service Tickets
Monthly billing should be at least 75% or more of a typical month of about 170 hours available
Execution and conclusion of projects on-time and/or successful management of client expectations when targets cannot be met
On-going commitment of self-training to preserve professional viability
Help desk services to clients as needed
Requirements
Engineer with minimum two years’ experience
Minimum two (2) years’ experience - Active Directory Support, Microsoft Windows and Windows Server Support, 365 - Exchange, Sharepoint, Intune, Entra, and more parts of the 365 ecosystem
Minimum two (2) years’ experience - Cisco Switching/VLAN/Routing/Firewalling Support
Minimum two (2) years’ experience - Server Hardware Technologies (CPU/RAID/SCSI) Support
Minimum two (2) years’ experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
Have multiple certifications, high aptitude level. The following certifications are preferred: MCSA/MCITP, CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network+
Basic computer and operating system knowledge
Interpersonal skills: such as telephony skills, communication skills, active listening and client-care
Ability to multi-task and adapt to changes quickly
Technical awareness: ability to match resources to technical issues appropriately
Service awareness of all organization’s key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast moving environment