Network Administrator with VoIP Job at Robert Half (Sugar Land)

Network Administrator with VoIP

Robert Half

Location:
United States , Sugar Land

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The individual in this position will handle daily support practices, incident support, projects, etc. and provide feedback to the technical and leadership teams. Network Engineers install and maintain network & telecom infrastructure, collect network performance data, and resolve network issues in collaboration with vendors, and IT teams. They work at organizations' centralized network operations or data centers. It is expected that the candidate has demonstrated historical competency in networking while also has the technical aptitude to progress towards cross disciplinary technology operations support.

Job Responsibility:

Provide Tier 3 Technical Support
Occasional travel (primarily day travel by automobile) to branch sites within a region to address technical needs
Resolve incidents by thorough troubleshooting delivering data-driven options utilizing the OSI model
Execute or implement changes and infrastructure requests
Install and configure network & telecom hardware and software, including routers, switches, firewalls, wireless access points, cubes, Adtrans
Monitor network performance to identify and resolve issues promptly
Maintain network security by implementing security measures and protocols per the Bank’s standards
Manage network backup and recovery processes to ensure data integrity and availability
Perform regular maintenance and updates on network & telecom systems to ensure optimal performance
Troubleshoot and provide client support for technology and infrastructure issues
Document and update incident technical details into service desk ticketing system
Maintain comprehensive documentation of network configurations, changes, and inventory
Generate regular reports on network performance, security incidents, and usage statistics
Communicate with key stakeholders to provide frequent status updates regarding technical issues and status of the remediation efforts
Execution of standard operational processes which involve technology and client interfaces
Perform all triage functions
Extensive in-depth familiarity with Cisco IOS, UCS, UCM, UCCX, CER and monitoring platforms
Perform hardware replacements
Troubleshoot software or configuration related issues
Adhere to operating procedures
Identify and remediate possible major impacting events within the network
Work with vendors across the technology to provide the highest possible uptime rate of network services
Quickly identify the layer 1 and 2 connections to an IP address

Requirements:

5+ years of hands-on enterprise network operations support experience
In-depth understanding of OSI model and troubleshooting of technology related issues
Extensive in-depth familiarity with Cisco IOS, UCS, UCM, UCCX, CER and monitoring platforms
Able to work well in a fast-paced environment and be comfortable in stressful situations
Can effectively communicate with both management as well as non-technical personnel on any technology issue to ensure they understand the nature of the issue and current statue easily understood on any outage conference calls
Detail oriented self-motivated goal driven

What we offer:

medical
vision
dental
life and disability insurance
company 401(k) plan

Additional Information:

Job Posted:
February 20, 2026

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