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The Network Account Manager is responsible for augmenting the efforts of demand generation teams, based on an understanding of the needs of the account, department and HCPs and the ability to connect account level customers to meet agreed business objectives. Network Account Managers are focused on uncovering unmet needs, enabling Networks, and initiating/partnering on promotional meetings and activities within assigned category. Bring forward proposals and insights for enhanced solutions answering to the areas of joint interest/needs at accounts level, and to create better customer experience. Network Account Manager is responsible to lead relevant Brands/ category assigned projects implementation. Work closely with the Cross functional teams to ensure brands and customers strategies/tactics are executed in the accounts to achieve revenue targets.
Job Responsibility:
Connect and communicate multiple insights from various stakeholders to develop an account plan of action
Disseminate information via multi- and omnichannel communication in the customer target group via the customer preferred channel
Ensure customer support by engaging with customers through both in-person and virtual interactions
Respond to customer requests by connecting with the respective team and cross functional teams to provide responses and input
Arrange meetings to support communication and education related to our disease areas
Bring customers together to progress areas of mutual interest related to our therapy areas (eg to establish and optimize cross-sectoral and cross-specialty referral structures)
Set accurate sales forecast per account and ensure revenue targets achievement for assigned category
Maintain up to date customers and accounts records
Develops and implements effective business and territory plans and adapts based on self-identified opportunities and insights
Maintains a methodical approach toward each engagement objectives (e.g., clear next steps and appropriate documentation, managing to KPIs)
Utilizes current digital tools effectively as well as adapts quickly to new tools for successful customer engagement
leverages analytics to assist with developing insights and planning the next best action
lead relevant brands/ category assigned projects implementation with continuous monitoring and course correction, based on business insights, changing environment, creative strategic planning and proper time-management
Requirements:
Bachelor’s degree in pharmacy or equivalent
Minimum of 2 years sales/commercial Experience in Saudi market
Demonstrated commercial and business acumen, strong negotiation skills
Good knowledge of the healthcare environment, structures, functionality, and processes
Excellent written and oral communication skills in English language
Demonstrated leadership skills, business analytical skills, influencing and Interpersonal communication ability
The ability to work independently and as part of a team
Ability to effectively identify and implement the most efficient virtual/in-person engagement strategies, by customer, to maximize overall effectiveness and impact
Ability to effectively build rapport and relationships with customers in a hybrid mode across F2F and virtual environments
Nice to have:
Master’s Degree preferred
Experience in vaccines, vaccination programs/campaigns, or engagement with vaccination stakeholders is a strong plus