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Netsuite Support Specialist

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Robert Half

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Location:
United States , Brentwood

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking a detail‑oriented and solution‑driven NetSuite Support Specialist to serve as the primary point of contact for all NetSuite‑related inquiries, issues, and system needs. This role supports critical business operations including order processing, invoicing, returns, exchanges, and customer data management. The ideal candidate has hands‑on NetSuite experience, strong technical troubleshooting skills, and the ability to partner effectively across teams.

Job Responsibility:

  • Serve as the first point of contact for all NetSuite questions, technical issues, and troubleshooting needs
  • Manage user roles, permissions, and system access while maintaining data accuracy and compliance
  • Build and maintain saved searches, reports, and dashboards for leadership and customer service teams
  • Support and refine workflows related to order processing, invoicing, returns, exchanges, and warranty requests
  • Maintain accurate item records, pricing structures, and customer account information within NetSuite
  • Collaborate with Oracle NetSuite Support and internal departments to identify, escalate, and resolve technical issues
  • Provide training and guidance to team members on NetSuite best practices, new features, and process improvements

Requirements:

  • Bachelor’s degree in Business, Information Systems, or a related field (preferred)
  • 2+ years of hands‑on experience in NetSuite (Oracle) support, ERP administration, or a similar technical role
  • Strong understanding of order processing workflows, customer service operations, and data management principles
  • Proficiency with Microsoft Excel, Google Workspace, and CRM/ERP systems
  • Excellent organizational, communication, and problem‑solving abilities
  • Ability to multitask effectively and balance both technical and operational responsibilities

Nice to have:

Experience in the restaurant equipment or food service industry is a plus (but not required)

What we offer:
  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
March 13, 2026

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