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We are seeking a detail‑oriented and solution‑driven NetSuite Support Specialist to serve as the primary point of contact for all NetSuite‑related inquiries, issues, and system needs. This role supports critical business operations including order processing, invoicing, returns, exchanges, and customer data management. The ideal candidate has hands‑on NetSuite experience, strong technical troubleshooting skills, and the ability to partner effectively across teams.
Job Responsibility:
Serve as the first point of contact for all NetSuite questions, technical issues, and troubleshooting needs
Manage user roles, permissions, and system access while maintaining data accuracy and compliance
Build and maintain saved searches, reports, and dashboards for leadership and customer service teams
Support and refine workflows related to order processing, invoicing, returns, exchanges, and warranty requests
Maintain accurate item records, pricing structures, and customer account information within NetSuite
Collaborate with Oracle NetSuite Support and internal departments to identify, escalate, and resolve technical issues
Provide training and guidance to team members on NetSuite best practices, new features, and process improvements
Requirements:
Bachelor’s degree in Business, Information Systems, or a related field (preferred)
2+ years of hands‑on experience in NetSuite (Oracle) support, ERP administration, or a similar technical role
Strong understanding of order processing workflows, customer service operations, and data management principles
Proficiency with Microsoft Excel, Google Workspace, and CRM/ERP systems
Excellent organizational, communication, and problem‑solving abilities
Ability to multitask effectively and balance both technical and operational responsibilities
Nice to have:
Experience in the restaurant equipment or food service industry is a plus (but not required)
What we offer:
medical, vision, dental, and life and disability insurance