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NetApp Experienced Technical Administrator / Engineer

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Arrow Electronics

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Location:
Egypt , Cairo

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The NetApp Technical Support Engineer 2, delivers proactive and preventive support for NetApp systems. This role requires a strong grasp of NetApp technologies and managed services, working closely with both internal support teams and our valued customers.

Job Responsibility:

  • Ensure operational continuity of NetApp systems on-premises or in the cloud
  • Execute centralized deployment services
  • Handle customer tickets in a professional way as per Arrow’s ways of working
  • Provide monthly activity reports to customers
  • Respond to system alerts, support tickets, and customer change requests
  • Serve as the technical advisor and point of contact for customers
  • Collaborate with internal teams and NetApp support to ensure a high-quality customer experience
  • Stay updated on industry trends, emerging technologies, and the NetApp roadmap
  • Participate in the on-call rotation to cover 24x7 service continuity

Requirements:

  • Degree or equivalent training in Information and Communication Technology (ICT)
  • Minimum 4 years of Storage infrastructure platforms and NetApp or similar experience
  • Familiarity with cloud technologies such as Azure, AWS, or Google Cloud
  • Understanding of ITIL and/or Agile methodologies is a plus
  • Excellent communication skills with the ability to convey technical details to non-technical stakeholders
  • Capable of working both independently and within an international team
  • Strong organizational skills with the ability to prioritize and meet deadlines
  • Proficiency in English

Nice to have:

Understanding of ITIL and/or Agile methodologies is a plus

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
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