Nespresso team leader

• Boutique Specialist Training: Provide guidance on following the Mystery Shopper scripts
• Nessoft Training to new employees
• Machine Training for new employees
• Coffee training
• Return management procedures
• Cash handling procedures
• Tax exempt procedures
• Nespresso policies procedures (related to Nespresso products) ...
• B2B main points to communicate to Guests
• Set training agenda for on-boarding new employees
• People Management: Develop a schedule for the staff to assist in Boutique daily tasks responsibilities
• Communicates a clear understanding of the Company’s values
• Assist Manager in setting work schedules
• Role play (Mystery Shopper scenarios)
• Provide employee recognition for team success
• Stock Management / Nessoft Management: Ensure boutique is in stock with all supplies
• Submit stock transfers
• Process returns
• Submit and process stock transfers
• Understanding of Boutique Budget for Decoration and Tasting products
• Report stock deficiencies to manager
• Reporting: Prepare and review daily and weekly reporting on machine and capsule sales
• Meet with Manager on a weekly basis

• 1-2 years of training in customer relations & Sales is mandatory
• Expertise in oral communication for each type of customer
• Experience in team management
• Good knowledge of Microsoft Office, IT phone system and of statistics
• Management by priority
• Good analytical skills
• Attention to detail
• Ability to answer to “difficult” customers

Strong interest in our product and in coffee in particular

• Competitive wage - $22.00 to start!
• Quarterly Bonus
• Coffee machine
• Monthly capsule credit and employee discount on accessories
• Access to lowered group benefit rates: Randstad Advantage
• The opportunity to develop your career with Nestlé Canada