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Neocase Administrator

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NTT DATA

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Location:
India , noida

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Neocase Administrator is responsible for managing the Neocase HR system, ensuring efficient service delivery and system optimization. This role requires strong technical skills in system administration and troubleshooting, along with effective communication and analytical abilities. The ideal candidate will collaborate with HR and IT teams to enhance system performance and support data-driven decision-making.

Job Responsibility:

  • Manage day-to-day administration of the Neocase HR case management system, including user access, permissions, and security settings
  • Configure workflows, forms, templates, and case categories to support evolving HR processes and business needs
  • Maintain and update knowledge base content within Neocase to ensure accuracy and relevance
  • Serve as the primary point of contact for Neocase system issues, troubleshooting and resolving incidents promptly
  • Liaise with IT, HR, and Neocase support teams to escalate and resolve complex technical issues
  • Monitor system performance and proactively address potential disruptions or inefficiencies
  • Gather and analyze user feedback to identify opportunities for system enhancements and process optimization
  • Test, implement, and document new features, upgrades, and integrations in partnership with IT and HR stakeholders
  • Ensure system documentation, user guides, and training materials are up to date and accessible
  • Develop and maintain dashboards and reports to track case volumes, resolution times, and other key metrics
  • Provide regular reporting to HR leadership and stakeholders to support data-driven decision-making
  • Ensure the Neocase system complies with organizational policies, data privacy regulations, and security standards
  • Support audits and data integrity checks as required

Requirements:

  • In-depth understanding of Neocase and other case management tools
  • Familiarity with HR processes and case management best practices
  • Knowledge of system administration, workflow configuration, and user management
  • Awareness of data privacy, security, and compliance requirements relevant to HR systems
  • Strong technical aptitude with experience in system administration and troubleshooting
  • Proficiency in configuring workflows, forms, and reports within case management platforms
  • Analytical skills for interpreting data and generating actionable insights
  • Effective communication skills for collaborating with technical and non-technical stakeholders
  • Ability to manage multiple priorities and respond quickly to system issues
  • Ability to drive continuous improvement and optimize system performance
  • High attention to detail and commitment to data integrity
  • Strong problem-solving and critical thinking abilities
  • Collaborative mindset for working across HR, IT, and business teams

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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