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The Neocase Administrator is responsible for managing the Neocase HR system, ensuring efficient service delivery and system optimization. This role requires strong technical skills in system administration and troubleshooting, along with effective communication and analytical abilities. The ideal candidate will collaborate with HR and IT teams to enhance system performance and support data-driven decision-making.
Job Responsibility:
Manage day-to-day administration of the Neocase HR case management system, including user access, permissions, and security settings
Configure workflows, forms, templates, and case categories to support evolving HR processes and business needs
Maintain and update knowledge base content within Neocase to ensure accuracy and relevance
Serve as the primary point of contact for Neocase system issues, troubleshooting and resolving incidents promptly
Liaise with IT, HR, and Neocase support teams to escalate and resolve complex technical issues
Monitor system performance and proactively address potential disruptions or inefficiencies
Gather and analyze user feedback to identify opportunities for system enhancements and process optimization
Test, implement, and document new features, upgrades, and integrations in partnership with IT and HR stakeholders
Ensure system documentation, user guides, and training materials are up to date and accessible
Develop and maintain dashboards and reports to track case volumes, resolution times, and other key metrics
Provide regular reporting to HR leadership and stakeholders to support data-driven decision-making
Ensure the Neocase system complies with organizational policies, data privacy regulations, and security standards
Support audits and data integrity checks as required
Requirements:
In-depth understanding of Neocase and other case management tools
Familiarity with HR processes and case management best practices
Knowledge of system administration, workflow configuration, and user management
Awareness of data privacy, security, and compliance requirements relevant to HR systems
Strong technical aptitude with experience in system administration and troubleshooting
Proficiency in configuring workflows, forms, and reports within case management platforms
Analytical skills for interpreting data and generating actionable insights
Effective communication skills for collaborating with technical and non-technical stakeholders
Ability to manage multiple priorities and respond quickly to system issues
Ability to drive continuous improvement and optimize system performance
High attention to detail and commitment to data integrity
Strong problem-solving and critical thinking abilities
Collaborative mindset for working across HR, IT, and business teams