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Vodafone Logo Vodafone · IT - Administration

Nem Operations Snr. Specialist

Türkiye, İstanbul · Job Posted June 09, 2026
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Job Description

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Job Responsibility

  • Take necessary action for Customer tickets for mobile customer compliances
  • Customer Complaints Performance Management , Incident management, Event management activities
  • Network Performance Monitoring
  • Customer Complaints Ticket Management
  • Detecting & Analysing Customer Management Problems
  • Taking necessary actions for Customer complaints coming via email or tickets
  • Publish the daily working reports
  • Create tickets for Customer &Performance related Alarms
  • Analyse the root cause of issues reported by the customer, detect & fix the problems, voice and data processes between E2E system & Troubleshooting
  • Customer Satisfaction via network operations, also will support to EBU & COPS for Customer Complaint
  • Research the ways of reducing customer complaint
  • Manage effective and strong relations with all the internal and external stakeholders to improve the performance of the Monitor and FLM Section according to the technology strategies & plans.

Requirements

  • Good communication skills
  • Graduate from Electronic or Telecommunication Engineering
  • Strong analytical skills and problem-solving abilities, ability to multi-task
  • MS office applications
  • Supply high concentration and attention
  • Ability to work in shift environment
  • To have intermediate or advance level of English
  • Experienced at GSM,UMTS and LTE networks
  • Good knowledge of operation
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