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Neighbourhood Team Leader - Income

United Kingdom, Manchester Employment contract 42706.00 - 44988.00 GBP / Year · Job Posted June 15, 2026
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Job Description

At MSV Housing, we're passionate about creating safe, high-quality homes and thriving communities — and our Neighbourhood Team Leaders play a vital role in making that vision a reality. We're looking for a knowledgeable and enthusiastic individual to join our established team and help lead the delivery of a holistic tenancy, property, and neighbourhood management service. This role is all about understanding the full picture — People, Property, and Place — and using that insight to make a real difference in our communities. Reporting to the Regional Neighbourhood Manager, the role sits within our Zone 1 area which includes: Moss Side, Rusholme, Levenshulme, Hulme, Harpurhey, Whalley Range, Openshaw, Didsbury, Withington, Fallowfield, Longsight, Wythenshawe, Trafford, Stretford and Chorlton. You'll take an operational lead in ensuring our neighbourhood services are delivered effectively, consistently, and in line with MSV's policies and values. You'll be a key driver of service quality, helping to shape vibrant, inclusive places where people feel proud to live. We're especially keen to hear from candidates who are passionate about advocating for people and communities, have a strong knowledge of income and who bring a proactive, collaborative approach.

Job Responsibility

  • Maximise Rental Income
  • Champion Customer and Community Needs
  • Lead and Inspire
  • Shape Strategy and Drive Improvement
  • Ensure Regulatory Compliance
  • Build Strong Partnerships

Requirements

  • A sound knowledge of how income recovery and rent arrears enforcement action works, including experience of attending court, maximising rental income and reducing arrears
  • A commitment to continuous professional development, with evidence of ongoing learning and growth in both leadership and housing management
  • Proven experience in neighbourhood management, including successfully leading and supporting staff to deliver high-quality services
  • A track record of coaching and developing team members, helping them build their skills and meet performance standards
  • Strong organisational skills, with the ability to deliver high-quality work on time and manage competing priorities in a fast-paced environment
  • A customer-first mindset, with a genuine desire to deliver excellent services that meet the needs of diverse communities
  • Excellent interpersonal skills, with a friendly, professional approach and the ability to build positive relationships across teams and with external partners

What we offer

  • Essential car user allowance to support you with car running costs
  • Flexibility on where you work with home working kit provided
  • 33 days holiday per year plus bank holidays, and a holiday a buy scheme
  • Company pension scheme with up to 10% matched contributions
  • Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more
  • Enhanced sick pay with up to 3 months full pay and 3 months half pay
  • Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
  • Life assurance subject to being a member of our company pension scheme
  • Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
  • Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause

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  • Maximise rental income by leading income collection and recovery in line with policy and sector best practice, helping to safeguard MSV’s financial sustainability
  • Champion customer and community needs, identifying challenges and empowering frontline teams to deliver responsive, resilient services
  • Lead and inspire Neighbourhood Officers and Coordinators, driving performance, collaboration and accountability
  • Shape strategy and service improvement, contributing to the development of MSV’s Neighbourhood Strategy and promoting our values
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