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At MSV Housing, we’re passionate about providing safe, high‑quality homes and supporting thriving communities. Our Income Team Leaders (Neighbourhoods) play a key role in making this vision a reality. We are seeking an experienced and enthusiastic professional to help lead a joined‑up income, tenancy and neighbourhood management service. This role takes a holistic approach, focusing on People, Property and Place to deliver positive outcomes for our communities. Reporting to the Regional Neighbourhood Manager, the role sits within the Zone 1 Neighbourhoods team, delivering high‑quality income, tenancy and neighbourhood services across Manchester and Trafford. You will provide operational leadership to ensure income services are delivered consistently and in line with MSV values, maximising income collection while supporting effective tenancy and neighbourhood management. Strong knowledge and experience of income collection, alongside a proactive and collaborative approach, are essential. You will also lead and support a team of Neighbourhood Officers to deliver high‑quality tenancy management services.
Job Responsibility
Maximise rental income by leading income collection and recovery in line with policy and sector best practice, helping to safeguard MSV’s financial sustainability
Champion customer and community needs, identifying challenges and empowering frontline teams to deliver responsive, resilient services
Lead and inspire Neighbourhood Officers and Coordinators, driving performance, collaboration and accountability
Shape strategy and service improvement, contributing to the development of MSV’s Neighbourhood Strategy and promoting our values
Ensure regulatory compliance, operating within the Regulator of Social Housing’s Consumer Standards
Build strong partnerships, working collaboratively across teams and with external agencies to enhance the customer journey
Requirements
Expert knowledge of income recovery and rent arrears enforcement, including court attendance, arrears reduction, account auditing and performance improvement
Proven experience of tenancy management within a social housing environment
A track record of coaching and developing teams to meet performance standards
Strong organisational skills and the ability to manage competing priorities
A customer-focused approach with a commitment to delivering excellent services
Excellent interpersonal skills and the ability to build positive relationships
A commitment to continuous professional development in leadership and housing management is essential
What we offer
Essential car user allowance
Flexible working, with home-working kit provided (minimum two office days per week)
33 days’ annual leave plus bank holidays, with a holiday buy scheme
Pension scheme with up to 10% matched contributions
Health cash plan covering optical, dental and more
Enhanced sick pay (up to 3 months full pay and 3 months half pay)
Health and wellbeing support, including EAP, counselling and wellbeing initiatives
Life assurance (subject to pension membership)
Learning and development opportunities
Strong commitment to Equality, Diversity and Inclusion, supported by employee network groups