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Neighbourhood Services Supervisor

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Pavers

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Location:
United Kingdom , St Austell, Cornwall

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Category:

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Contract Type:
Not provided

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Salary:

33561.00 GBP / Year

Job Description:

Join Us as a Neighbourhood Services Supervisor! Ocean Housing – Putting People at the Heart of Homes. Are you passionate about making a real difference in local communities? Do you thrive when leading and supporting others? At Ocean Housing, you’ll be part of a team that believes affordable housing is about people as much as places, ensuring our residents feel safe, supported and proud of where they live. We’re looking for a Neighbourhood Services Supervisor to inspire and guide a dedicated team of Neighbourhood Services Officers, helping us maintain high‑quality tenancy management and exceptional customer experience across our communities.

Job Responsibility:

  • Lead, motivate and support a team of 4–5 Neighbourhood Services Officers
  • Provide expert guidance, coaching and professional support
  • Ensure your team delivers a warm, empathetic, consistent and high-quality service to tenants
  • Build strong relationships with tenants, partners and local stakeholders
  • Promote innovation, new technology and service improvements
  • Model our values and behaviours in everything you do
  • Contribute to Ocean Housing’s wider mission and corporate goals

Requirements:

  • A Level or equivalent Level 3 qualification is essential
  • Experience supervising staff and building effective teams
  • Knowledge/experience of managing residential tenancies
  • Strong problem-solving and decision‑making skills
  • Resilience and ability to remain calm under pressure and manage conflict confidently
  • Experience delivering excellent customer service and building effective relationships
  • Ability to travel independently to various locations as required

Nice to have:

Experienced in tenancy or housing management (desirable), or able to bring relevant transferable skills

What we offer:
  • 27 days holiday + bank holidays
  • Professional membership fees paid
  • Company sick pay scheme
  • Workplace pension with death in service benefit
  • Home office work payment
  • Medicash health plan (including dental & optical)
  • Cycle to work scheme
  • Rewards & recognition programme
  • On-site parking
  • Employee assistance programme
  • Family-friendly policies

Additional Information:

Job Posted:
February 16, 2026

Expiration:
March 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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