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Join Us as a Neighbourhood Services Supervisor! Ocean Housing – Putting People at the Heart of Homes. Are you passionate about making a real difference in local communities? Do you thrive when leading and supporting others? At Ocean Housing, you’ll be part of a team that believes affordable housing is about people as much as places, ensuring our residents feel safe, supported and proud of where they live. We’re looking for a Neighbourhood Services Supervisor to inspire and guide a dedicated team of Neighbourhood Services Officers, helping us maintain high‑quality tenancy management and exceptional customer experience across our communities.
Job Responsibility:
Lead, motivate and support a team of 4–5 Neighbourhood Services Officers
Provide expert guidance, coaching and professional support
Ensure your team delivers a warm, empathetic, consistent and high-quality service to tenants
Build strong relationships with tenants, partners and local stakeholders
Promote innovation, new technology and service improvements
Model our values and behaviours in everything you do
Contribute to Ocean Housing’s wider mission and corporate goals
Requirements:
A Level or equivalent Level 3 qualification is essential
Experience supervising staff and building effective teams
Knowledge/experience of managing residential tenancies
Strong problem-solving and decision‑making skills
Resilience and ability to remain calm under pressure and manage conflict confidently
Experience delivering excellent customer service and building effective relationships
Ability to travel independently to various locations as required
Nice to have:
Experienced in tenancy or housing management (desirable), or able to bring relevant transferable skills