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Vox Consultants Logo Vox Consultants · Public Sector

Neighbourhood Services Manager

United Kingdom, West London · Job Posted February 20, 2026
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Job Description

To lead and manage the Neighbourhood Services team in delivery of a value for money area neighbourhood service, that supports residents to live in safe and sustainable communities and improves resident satisfaction and quality of life and opportunity.

Job Responsibility

  • Manage the performance and development of the neighbourhood services teams, ensuring that all team members have clear objectives and targets, regular reviews and feedback and personal development plans in order to improve service delivery and customer satisfaction
  • Oversee and lead the effective and appropriate enforcement of tenancy terms and conditions, including the detection and prevention of illegal occupancy, to reduce costs and sustain and improve the quality of life for residents
  • Oversee and lead the effective and appropriate enforcement of lease terms and conditions, including detection and enforcement of unauthorised alterations to properties and the creation of unauthorised HMOs
  • Deliver an effective approach to anti-social behaviour in own area of responsibility which is well understood and leads to appropriate case management and corrective action so that behaviour is redirected in positive directions and the quality of life an opportunity for residents is improved
  • Oversee a programme of quarterly estate inspections that leads to the maintenance of excellent standards, offers opportunities to improve estates and services and delivers a cleaner, greener and safer environment to improve quality of life
  • To take the strategic lead for the void management process for Housing Services, identifying areas of underperformance and recommending changes to bring performance in line with performance targets, to ensure that loss of income from void properties is minimised and income is maximised

Requirements

  • Experience of managing neighbourhood housing in a social housing environment and dealing successfully with the challenges to which this can give rise
  • Experience of successfully managing a voids and re-housing service to maximise income
  • A good understanding and knowledge of housing and other relevant legislation and regulatory framework which governs housing and case law
  • Evidence of a clear understanding of all aspects of neighbourhood services, including estate management, tenancy management and customer services
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