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We’re looking for a proactive Neighbourhood Operations Manager to lead frontline services and ensure excellent day‑to‑day delivery across our communities. This is an on‑site role, working closely with teams to maintain high standards and provide visible, hands‑on leadership. To ensure consistent service coverage, you’ll work as part of a local management team operating across our core hours (7:30am–5:00pm Mon–Thu, 7:30am–4:00pm Fri) using a simple shift‑style system. Early and standard shifts are shared among managers and supervisors, ensuring strong leadership presence throughout the working day. Neighbourhood Operations Managers are expected to work from the office as standard, with remote working only allowed in exceptional circumstances agreed in advance. You must be able to work at any site as required.
Job Responsibility:
Managing all aspects of Neighbourhood Services for Housing, Neighbourhood and Building Services sites, and additional PCC sites managed under 'service level agreements'
Managing cleaning and grounds maintenance tasks, estate-based functions, and investigations such as fly tips and routine checks
Managing a significant logistical operation, including personnel, sites, fleet management, equipment, and staff related matters
Helping to keep the city (local area) safe, clean, and tidy, and provide advice / support when necessary
Requirements:
Be an excellent communicator, who has the ability to listen and talk to a range of people from cleaning operatives to Councillors
Have had some experience in a management role, with experience of managing people, sickness absence, knowledge of HR Policies an advantage
Have an understanding of systems thinking methodology and experience of using the method and experience of using this to develop a service or staff
Have good IT skills and experience of using databases and spreadsheets, particularly to manipulate/analyze data
Be able to plan, organise and prioritise work, as you will be juggling many tasks at once
Be confident and comfortable to make decisions on your own without referring to line management
A working knowledge or understanding of Health and Safety and Waste Management legislation would be an advantage
Be willing to travel around your allotted area and to attend out of hours meetings
Have some experience of managing budgets as you will be responsible and accountable for your team's budget
Have full UK driving licence to travel across housing areas
Have the ability to converse at ease with customers and provide advice in accurate spoken English
Nice to have:
Knowledge of HR Policies
A working knowledge or understanding of Health and Safety and Waste Management legislation