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Neighbourhood Officer

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Saffron Housing Trust

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Location:
United Kingdom , Long Stratton, Norwich, Norfolk

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Category:
Public Sector

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Contract Type:
Employment contract

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Salary:

35535.00 GBP / Year
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Job Description:

We have an exciting opportunity for a Neighbourhood Officer to work as part of a customer focused, collaborative team responsible for the management of the Trust’s estates, including investigating breaches of tenancy, ensuring that anti-social behaviour is addressed by working in collaboration with external partners, regularly monitoring the Trust’s estates to ensure areas are safe, clean and well maintained.

Job Responsibility:

  • To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust’s policies and procedures
  • To provide a high level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with
  • To attend court to represent the Trust and provide witness statements as required
  • Undertake accompanied viewings, tenancy "sign ups" to properties (including required follow up visits) and ‘end of tenancy’ liaison
  • To carry out tenant consultation on issues of housing management and encourage participation generally
  • To attend evening meetings as required in connection with Tenant and Resident Involvement

Requirements:

  • Full, current, valid driving licence
  • Experience of working within Housing or a similar customer focused organisation
  • An understanding of the importance of confidentiality and data protection of business information
  • Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally
  • Excellent time management skills, including an ability to prioritise workload and meet targets
  • Able to work as part of a team and also able to work independently without the need of close supervision
  • Possess a high level of accuracy and attention to detail when recording information
  • Possess good IT skills to include use of Word, Excel, Outlook and Teams
What we offer:
  • Learning And Development: Covers the membership fee of one professional body relevant to your job role, and excellent opportunities for training & courses
  • Time Off: Generous holiday entitlement, Holiday Trading, Volunteer and study days, and Enhanced Family Leave
  • Prioritising Mental Health: Access to our Employee Assistance Program, trained Mental Health First Aiders and wellbeing check-ins
  • Aviva Pension Scheme: Choose your contribution and Saffron match up to 10%, and we offer Life Assurance cover
  • Health Schemes: Bupa Private Medical Insurance, Medicash Cashback Plan [eligible after probation completion]
  • Salary Sacrifice Schemes: Cycle to work, and Tusker Car Scheme

Additional Information:

Job Posted:
January 17, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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