Neighbourhood Officer Job at 360 Resourcing Solutions (Rochester)

Neighbourhood Officer

We're looking for a motivated and proactive Neighbourhood Officer to become a me...

Location

United Kingdom , Rochester

Salary:

32000.00 - 38000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Understanding of housing or neighbourhood management with a proactive and customer-focused approach to creating safe and well-managed communities
Excellent communication and interpersonal skills, with the ability to engage effectively with customers and colleagues
High attention to detail and ability to maintain accurate records and documentation
Problem-solving skills to manage tenancy, safety, and property-related issues
A desire to work with customers and champion to promote thriving communities

Job Responsibility

Carry out neighbourhood inspections to ensure properties and estates meet regulatory and safety standards
Complete welfare and vulnerability checks and produce person-centred risk assessments where required
Act as a key link between local teams and specialist services to deliver a visible and proactive frontline service
Build strong relationships with customers, community groups, and local authorities to promote safe and sustainable communities
Deliver operational building safety tasks in line with fire safety and building safety legislation
Ensure properties comply with all health & safety, fire safety, and regulatory requirements
Maintain accurate records, documentation, and compliance data
Record and report incidents, risks, and near misses in line with procedures

What we offer

Excellent pension
Generous holiday allowance
Life assurance
Flexible benefits platform
Career development & learning support
Volunteering days

Fulltime

Neighbourhood Officer

As part of Hyde’s commitment to improving customer service, Building Safety & im...

Location

United Kingdom , Brighton

Salary:

37000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience within a site-based Neighbourhood or Housing position
Strong organisational and time management skills to effectively prioritise tasks and meet deadlines
Excellent communication and interpersonal skills for effective stakeholder engagement
Attention to detail and ability to maintain accurate documentation
Problem-solving skills to address maintenance and tenancy issues

Job Responsibility

Undertake property inspections across neighbourhoods to ensure Hyde is adhering to regulatory requirements and improving standards
Complete welfare and vulnerability checks with customers and produce personal centred risk assessments where applicable
Provide a proactive front-line service to customers
Foster strong relationships with residents, community groups, and local authorities, promoting a sense of security and trust within our housing communities
Responsible for the delivery of operational tasks from the fire safety and building safety legislation across in-scope buildings
Monitor and assess potential safety risks and hazards, conducting regular inspections and risk assessments to identify areas for improvement
Ensure properties meet all relevant regulatory and compliance standards, including health and safety regulations, fire safety standards, building codes, and any other applicable legislation
Maintain accurate records, documentation, and databases related to property management activities
Monitor and evaluate the performance of safety-related contracts and service providers, ensuring high standards of service delivery

What we offer

Great holidays
Volunteering days off
35 hour working week (9-5)
A fantastic pension
Life insurance
Cashback on healthcare
Shopping discounts

Fulltime

Neighbourhood Officer

We have an exciting opportunity for a Neighbourhood Officer to work as part of a...

Location

United Kingdom , Long Stratton, Norwich, Norfolk

Salary:

35535.00 GBP / Year

Saffron Housing Trust

Expiration Date

Until further notice

Requirements

Full, current, valid driving licence
Experience of working within Housing or a similar customer focused organisation
An understanding of the importance of confidentiality and data protection of business information
Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally
Excellent time management skills, including an ability to prioritise workload and meet targets
Able to work as part of a team and also able to work independently without the need of close supervision
Possess a high level of accuracy and attention to detail when recording information
Possess good IT skills to include use of Word, Excel, Outlook and Teams

Job Responsibility

To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust’s policies and procedures
To provide a high level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with
To attend court to represent the Trust and provide witness statements as required
Undertake accompanied viewings, tenancy "sign ups" to properties (including required follow up visits) and ‘end of tenancy’ liaison
To carry out tenant consultation on issues of housing management and encourage participation generally
To attend evening meetings as required in connection with Tenant and Resident Involvement

What we offer

Learning And Development: Covers the membership fee of one professional body relevant to your job role, and excellent opportunities for training & courses
Time Off: Generous holiday entitlement, Holiday Trading, Volunteer and study days, and Enhanced Family Leave
Prioritising Mental Health: Access to our Employee Assistance Program, trained Mental Health First Aiders and wellbeing check-ins
Aviva Pension Scheme: Choose your contribution and Saffron match up to 10%, and we offer Life Assurance cover
Health Schemes: Bupa Private Medical Insurance, Medicash Cashback Plan [eligible after probation completion]
Salary Sacrifice Schemes: Cycle to work, and Tusker Car Scheme

Fulltime

Trainee Neighbourhood Officer

At MSV Housing we’re committed to making sure our customers have good‑quality, s...

Location

United Kingdom , Manchester

Salary:

29947.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A good standard of education, including a minimum of 5 GCSEs (or equivalent) at Grade C or above, including Maths and English
willingness to work towards a professional Housing Management qualification
ability to manage and prioritise a demanding workload, meet deadlines, work under pressure, and use Microsoft Office confidently
strong interpersonal, communication and listening skills
ability to engage professionally with a wide range of people and show respect, kindness and compassion
strong customer-focused attitude
self-motivated, flexible, positive, enthusiastic, creative, reflective and open to change
commitment to Equality, Diversity and Inclusion
full driving licence and willingness to travel across the Northwest

Job Responsibility

Manage a neighbourhood patch in line with legislation and MSV policies by delivering a holistic People–Property–Place service, carrying out tenancy visits, inspections, and addressing estate or tenancy-related issues while prioritising customer safety
Support effective tenancy and income management by building strong landlord–tenant relationships, managing arrears (including high-level arrears, court work and evictions), and working closely with Income, Financial Resilience and Sustainment teams to help customers maintain successful tenancies
Work collaboratively with internal teams (Lettings, ASB, Property Care, Customer Voice) and external partners to minimise void loss, resolve neighbourhood issues, deliver community engagement activities, and contribute to the Neighbourhood Strategy and wider MSV initiatives
Ensure excellent customer service and compliance by meeting regulatory standards, promoting MSV’s WOW standards, following safeguarding, health and safety and data-protection requirements, and representing MSV professionally at all times
Provide accurate reporting, information and data to managers, contribute to value for money, participate in learning and development, and remain flexible in undertaking other duties to meet business and community needs

What we offer

Flexibility on where you work with home working kit provided
33 days holiday per year plus bank holidays and a holiday buy scheme
Company pension scheme with up to 10% matched contributions
Company funded access to a health cash plan
Enhanced sick pay with up to 3 months full pay and 3 months half pay
Health and Wellbeing Support including employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
Life assurance
Learning and development
Commitment to Equality and Inclusion with employee network groups

Fulltime

Trainee Neighbourhood Officer

At MSV Housing we’re committed to making sure our customers have good‑quality, s...

Location

United Kingdom , Manchester

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A good standard of education, including a minimum of 5 GCSEs (or equivalent) at Grade C or above, including Maths and English, and a willingness to work towards a professional Housing Management qualification
The ability to manage and prioritise a demanding workload, meet deadlines, work under pressure, and use Microsoft Office confidently
Strong interpersonal, communication and listening skills, with the ability to engage professionally with a wide range of people and show respect, kindness and compassion
A strong customer‑focused attitude, taking accountability for service delivery, understanding and empathising with diverse customer needs, and contributing positively to excellent customer service
Personal qualities including being self‑motivated, flexible, positive, enthusiastic, creative, reflective and open to change, with a commitment to Equality, Diversity and Inclusion
A full driving licence and willingness to travel across the Northwest, with the ability to represent MSV professionally and support the wellbeing of yourself and colleagues

Job Responsibility

Manage a neighbourhood patch in line with legislation and MSV policies by delivering a holistic People–Property–Place service, carrying out tenancy visits, inspections, and addressing estate or tenancy‑related issues while prioritising customer safety
Support effective tenancy and income management by building strong landlord–tenant relationships, managing arrears (including high‑level arrears, court work and evictions), and working closely with Income, Financial Resilience and Sustainment teams to help customers maintain successful tenancies
Work collaboratively with internal teams (Lettings, ASB, Property Care, Customer Voice) and external partners to minimise void loss, resolve neighbourhood issues, deliver community engagement activities, and contribute to the Neighbourhood Strategy and wider MSV initiatives
Ensure excellent customer service and compliance by meeting regulatory standards, promoting MSV’s WOW standards, following safeguarding, health and safety and data‑protection requirements, and representing MSV professionally at all times
Provide accurate reporting, information and data to managers, contribute to value for money, participate in learning and development, and remain flexible in undertaking other duties to meet business and community needs

What we offer

Flexibility on where you work with home working kit provided
33 days holiday per year plus bank holidays, and a holiday buy scheme
Company pension scheme with up to 10% matched contributions
Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more
Enhanced sick pay with up to 3 months full pay and 3 months half pay
Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
Life assurance subject to being a member of our company pension scheme
Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause

Fulltime

Neighbourhood Patrol Officer

Are you passionate about making communities safer and tackling anti-social behav...

Location

United Kingdom , Wembley

Salary:

16.00 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

At least 1 year's experience in statement taking, community engagement, or customer service
Strong written and verbal communication skills
Calm, professional, and resilient under pressure
Excellent organisational and time-management abilities
Problem-solving mindset with an investigative approach
Ability to prioritise workload and meet deadlines
Previous experience working in partnership settings is desirable

Job Responsibility

Investigate and respond to complaints of anti-social behaviour within agreed timescales
Gather and compile evidence to a standard suitable for legal proceedings
Develop and lead partnership-based action plans to resolve complex ASB issues
Patrol the streets to identify and address ASB hotspots
Engage with individuals in the community, including vulnerable and street populations
Attend meetings and work closely with community groups and partners
Create high-quality reports and maintain accurate records
Use a mix of prevention, early intervention, education, and enforcement methods

What we offer

On-site parking
Comprehensive training and support
Opportunities to work closely with council partners and make a real difference in your community

Fulltime

Neighbourhood Patrol Officer

Are you passionate about making communities safer and tackling anti-social behav...

Location

United Kingdom , Wembley

Salary:

16.00 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

At least 1 year’s experience in statement taking, community engagement, or customer service
Strong written and verbal communication skills
Calm, professional, and resilient under pressure
Excellent organisational and time-management abilities
Problem-solving mindset with an investigative approach
Ability to prioritise workload and meet deadlines
Previous experience working in partnership settings is desirable

Job Responsibility

Investigate and respond to complaints of anti-social behaviour within agreed timescales
Gather and compile evidence to a standard suitable for legal proceedings
Develop and lead partnership-based action plans to resolve complex ASB issues
Patrol the streets to identify and address ASB hotspots
Engage with individuals in the community, including vulnerable and street populations
Attend meetings and work closely with community groups and partners
Create high-quality reports and maintain accurate records
Use a mix of prevention, early intervention, education, and enforcement methods

What we offer

On-site parking
Comprehensive training and support
Opportunities to work closely with council partners and make a real difference in your community

Fulltime

Neighbourhood Housing Officer

We are seeking a proactive and resident-focused Neighbourhood Housing Officer to...

Location

United Kingdom , North London

Salary:

27.33 GBP / Hour

Vox Consultants

Expiration Date

Until further notice

Requirements

Experience in housing management, neighbourhood services, or a similar role
Strong communication and interpersonal skills with a customer-focused approach
Ability to manage a varied caseload and prioritise effectively
Experience working collaboratively across teams and with external partners
A proactive mindset with a focus on early intervention and problem-solving
Understanding of (or willingness to learn) systems thinking and restorative practices
Commitment to community engagement and resident empowerment

Job Responsibility

Develop a strong understanding of the ongoing and emerging needs of residents, properties, and neighbourhoods
Build and apply knowledge across key service areas to effectively support residents
Act as a clear, reliable point of contact for residents within the neighbourhood
Work proactively to identify and resolve issues early, preventing escalation
Support residents in addressing challenges at their root cause, helping to build long-term resilience
Collaborate with colleagues, services, and partner organisations to deliver joined-up solutions
Apply systems thinking principles to continuously improve service delivery
Develop and maintain strong partnerships with external agencies and community stakeholders
Act as the lead contact for Tenant and Resident Associations (TRAs)
Promote and embed restorative and participatory approaches in all resident interactions

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Neighbourhood Officer

Job Description

Job Responsibility

Requirements

What we offer

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