Neighbourhood Manager Job at Service Care Solutions (Oxford)

Neighbourhood Services Manager

To lead and manage the Neighbourhood Services team in delivery of a value for mo...

Location

United Kingdom , West London

Salary:

Not provided

Vox Consultants

Expiration Date

Until further notice

Requirements

Experience of managing neighbourhood housing in a social housing environment and dealing successfully with the challenges to which this can give rise
Experience of successfully managing a voids and re-housing service to maximise income
A good understanding and knowledge of housing and other relevant legislation and regulatory framework which governs housing and case law
Evidence of a clear understanding of all aspects of neighbourhood services, including estate management, tenancy management and customer services

Job Responsibility

Manage the performance and development of the neighbourhood services teams, ensuring that all team members have clear objectives and targets, regular reviews and feedback and personal development plans in order to improve service delivery and customer satisfaction
Oversee and lead the effective and appropriate enforcement of tenancy terms and conditions, including the detection and prevention of illegal occupancy, to reduce costs and sustain and improve the quality of life for residents
Oversee and lead the effective and appropriate enforcement of lease terms and conditions, including detection and enforcement of unauthorised alterations to properties and the creation of unauthorised HMOs
Deliver an effective approach to anti-social behaviour in own area of responsibility which is well understood and leads to appropriate case management and corrective action so that behaviour is redirected in positive directions and the quality of life an opportunity for residents is improved
Oversee a programme of quarterly estate inspections that leads to the maintenance of excellent standards, offers opportunities to improve estates and services and delivers a cleaner, greener and safer environment to improve quality of life
To take the strategic lead for the void management process for Housing Services, identifying areas of underperformance and recommending changes to bring performance in line with performance targets, to ensure that loss of income from void properties is minimised and income is maximised

Fulltime

Housing Partner

We are looking for an experienced housing professional to join our South West Re...

Location

United Kingdom , Eastleigh

Salary:

33287.40 - 36986.00 GBP / Year

Abri

Expiration Date

Until further notice

Requirements

Experienced housing professional
Proficient IT skills
Digitally confident
Proactive problem solver
Excellent communication skills
Understanding of local issues
Commitment to safeguarding and promoting the welfare of children, young people and adults

Job Responsibility

Managing a patch of up to 600 properties in the Southampton area
Delivering a proactive tenancy and property management service
Responding to customer enquiries
Directly delivering a range of tenancy management and neighbourhood services
Collaborating with key colleagues from across the organisation
Developing relationships with other local service providers
Travelling across the allocated patch on a daily basis
Aiming to sustain tenancies
Ensuring neighbourhoods are clean, safe and a place where customers want to live and thrive
Being visible and approachable

What we offer

28 days holiday + the opportunity to buy and sell holiday
Generous pension scheme with contributions up to 10%
Money off tons of high street and online retailers
Life assurance of 5x your annual salary
Generous parental and family leave
Health and wellbeing packages
Electric car scheme
Personal development opportunities
Colleague recognition scheme
Flexible working

Fulltime

New

Neighbourhood Operations Manager

We’re looking for a proactive Neighbourhood Operations Manager to lead frontline...

Location

United Kingdom , Portsmouth

Salary:

42838.00 - 47181.00 GBP / Year

Portsmouth City Council

Expiration Date

April 01, 2026

Requirements

Be an excellent communicator, who has the ability to listen and talk to a range of people from cleaning operatives to Councillors
Have had some experience in a management role, with experience of managing people, sickness absence, knowledge of HR Policies an advantage
Have an understanding of systems thinking methodology and experience of using the method and experience of using this to develop a service or staff
Have good IT skills and experience of using databases and spreadsheets, particularly to manipulate/analyze data
Be able to plan, organise and prioritise work, as you will be juggling many tasks at once
Be confident and comfortable to make decisions on your own without referring to line management
A working knowledge or understanding of Health and Safety and Waste Management legislation would be an advantage
Be willing to travel around your allotted area and to attend out of hours meetings
Have some experience of managing budgets as you will be responsible and accountable for your team's budget
Have full UK driving licence to travel across housing areas

Job Responsibility

Managing all aspects of Neighbourhood Services for Housing, Neighbourhood and Building Services sites, and additional PCC sites managed under 'service level agreements'
Managing cleaning and grounds maintenance tasks, estate-based functions, and investigations such as fly tips and routine checks
Managing a significant logistical operation, including personnel, sites, fleet management, equipment, and staff related matters
Helping to keep the city (local area) safe, clean, and tidy, and provide advice / support when necessary

Fulltime

Neighbourhood Officer

An excellent opportunity has arisen for an experienced Neighbourhood Officer to ...

Location

United Kingdom , Islington, London

Salary:

20.66 GBP / Hour ▼

Service Care Solutions

Expiration Date

March 30, 2026

Requirements

Previous experience in a similar Neighbourhood Officer, Housing Officer or Tenancy Management role within a Housing Association or Local Authority setting
Strong knowledge of tenancy management and housing legislation
Experience managing estate inspections and coordinating communal repairs/maintenance
Proven track record of handling ASB and complex resident cases
Excellent communication skills with the ability to build relationships with diverse communities
Ability to prioritise workloads effectively and manage competing deadlines

Job Responsibility

Manage a defined patch, delivering effective tenancy and neighbourhood management services
Carry out estate inspections and coordinate routine maintenance in communal areas
Investigate and manage anti-social behaviour (ASB) cases and tenancy breaches
Work closely with repairs, contractors and internal teams to resolve estate-based issues
Support residents with tenancy sustainment and signpost to relevant services
Handle resident enquiries, complaints and complex casework in a timely and professional manner
Ensure compliance with policies, procedures, and relevant housing legislation

What we offer

£250 referral bonus for successful candidate recommendations

Fulltime

Housing partner

We are looking for an experienced housing professional to join our South Housing...

Location

United Kingdom , Bracknell

Salary:

36986.00 GBP / Year

Abri

Expiration Date

Until further notice

Requirements

Access to your own a vehicle and able to drive daily across the region
Hold CIH level 3 housing qualification or be committed to enrol within the first year
Working experience of Customer Management systems to record customer contact, with proficient IT skills and be digitally confident
The ability to manage challenging situations and influence difficult conversations with customers to achieve a positive outcome
Working experience of legal housing management processes, managing breaches of tenancy and taking cases through the court process
Be able to work independently and manage a varied case load within key performance service targets
Experience of developing and maintaining cross departmental and multi-agency working

Job Responsibility

Deliver a proactive tenancy and property management service
Respond to customer enquiries
Deliver a range of tenancy management and neighbourhood services
Collaborate with key colleagues from across the organisation
Develop relationships with other local service providers
Sustain tenancies
Ensure neighbourhoods are clean, safe and a place where our customers want to live to and thrive
Be visible and approachable
Understand local issues
Take accountability for the quality of homes, neighbourhoods and services

What we offer

Comprehensive benefits
Excellent working environment
Agile working policy
Paid CIH level 3 housing qualification

Fulltime

Housing Officer

Service Care Solutions are currently recruiting on behalf of a respected Housing...

Location

United Kingdom , Barnet

Salary:

27.56 GBP / Hour

Service Care Solutions

Expiration Date

April 02, 2026

Requirements

Previous experience in a Housing Officer / Neighbourhood Officer / Tenancy Management role
Strong knowledge of tenancy management and ASB casework
Experience carrying out estate inspections and managing contractors
Excellent communication, investigation and problem-solving skills
Ability to manage a busy caseload and work independently
Housing sector experience is essential

Job Responsibility

Manage a caseload of properties within a designated area
Deliver a visible neighbourhood presence, carrying out regular estate inspections and resident visits
Investigate and resolve anti-social behaviour and neighbour disputes
Manage tenancy issues including breaches, sustainment and tenancy enforcement
Act as the main liaison between residents, contractors and internal teams to resolve repairs and estate concerns
Handle complaints and complex resident enquiries through to resolution
Work with vulnerable residents, identifying support needs and making appropriate referrals
Monitor and manage service delivery standards across cleaning, grounds maintenance and managing agents
Ensure compliance with health and safety requirements including FRA actions and estate risks
Contribute to service charge communication and resident engagement where required

Fulltime

Housing Partner

We are looking for an experienced housing professional to join our Housing Partn...

Location

United Kingdom , Bracknell

Salary:

36986.00 GBP / Year

Abri

Expiration Date

Until further notice

Requirements

Experienced housing professional
Proficient IT skills
Digitally confident
Proactive problem solver
Excellent communication skills
Full clean driving license and access to your own car

Job Responsibility

Manage a patch of up to 600 properties
Deliver a proactive tenancy and property management service
Respond to customer enquiries
Directly deliver a range of tenancy management and neighbourhood services within the Bracknell area
Collaborate with key colleagues from across the organisation
Develop relationships with other local service providers
Travel across the allocated patch on a daily basis
Aim to sustain tenancies and ensure neighbourhoods are clean, safe and a place where customers want to live and thrive
Be visible and approachable, with an understanding of local issues
Take accountability for the quality of homes, neighbourhoods and services that Abri provide

What we offer

28 days holiday + the opportunity to buy and sell holiday
Generous pension scheme with contributions up to 10%
Money off tons of high street and online retailers
Life assurance of 5x your annual salary
Generous parental and family leave
Health and wellbeing packages
Electric car scheme
Personal development opportunities
Colleague recognition scheme
Flexible working

Fulltime

Housing Partner

We are looking for an experienced housing professional to join our South West Ho...

Location

United Kingdom , Yeovil

Salary:

33287.00 - 36986.00 GBP / Year

Abri

Expiration Date

Until further notice

Requirements

Access to your own a vehicle and able to drive daily across the region
Hold CIH level 3 housing qualification or be committed to enrol within the first year
Working experience of Customer Management systems to record customer contact, with proficient IT skills and be digitally confident
The ability to manage challenging situations and influence difficult conversations with customers to achieve a positive outcome
Working experience of legal housing management processes, managing breaches of tenancy and taking cases through the court process
Be able to work independently and manage a varied case load within key performance service targets
Experience of developing and maintaining cross departmental and multi-agency working

Job Responsibility

Deliver a proactive tenancy and property management service for a patch of up to 600 properties
Respond to customer enquiries
Directly deliver a range of tenancy management and neighbourhood services
Collaborate with key colleagues from across the organisation
Develop relationships with other local service providers
Aim to sustain tenancies and ensure neighbourhoods are clean, safe and a place where customers want to live and thrive
Be visible and approachable, understanding local issues
Take accountability for the quality of homes, neighbourhoods and services that Abri provides

What we offer

Comprehensive benefits
Excellent working environment
Agile working policy allowing work from home or other locations
CIH level 3 housing qualification paid for by Abri

Fulltime

Neighbourhood Manager

Service Care Solutions

Location:
United Kingdom , Oxford

Category:
-

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 22, 2026

Expiration:
April 19, 2026

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