Neighbourhood Housing Officer Job at 360 Resourcing Solutions (Croydon)

Neighbourhood Housing Officer

We are seeking a proactive and resident-focused Neighbourhood Housing Officer to...

Location

United Kingdom , North London

Salary:

27.33 GBP / Hour

Vox Consultants

Expiration Date

Until further notice

Requirements

Experience in housing management, neighbourhood services, or a similar role
Strong communication and interpersonal skills with a customer-focused approach
Ability to manage a varied caseload and prioritise effectively
Experience working collaboratively across teams and with external partners
A proactive mindset with a focus on early intervention and problem-solving
Understanding of (or willingness to learn) systems thinking and restorative practices
Commitment to community engagement and resident empowerment

Job Responsibility

Develop a strong understanding of the ongoing and emerging needs of residents, properties, and neighbourhoods
Build and apply knowledge across key service areas to effectively support residents
Act as a clear, reliable point of contact for residents within the neighbourhood
Work proactively to identify and resolve issues early, preventing escalation
Support residents in addressing challenges at their root cause, helping to build long-term resilience
Collaborate with colleagues, services, and partner organisations to deliver joined-up solutions
Apply systems thinking principles to continuously improve service delivery
Develop and maintain strong partnerships with external agencies and community stakeholders
Act as the lead contact for Tenant and Resident Associations (TRAs)
Promote and embed restorative and participatory approaches in all resident interactions

Neighbourhood Officer

As part of Hyde's commitment to improving customer service, Building Safety & im...

Location

United Kingdom , Islington

Salary:

37000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience within a site-based Neighbourhood or Housing position
Strong organisational and time management skills to effectively prioritise tasks and meet deadlines
Excellent communication and interpersonal skills for effective stakeholder engagement
Attention to detail and ability to maintain accurate documentation
Problem-solving skills to address maintenance and tenancy issues

Job Responsibility

Undertake property inspections across neighbourhoods to ensure Hyde is adhering to regulatory requirements and improving standards
Complete welfare and vulnerability checks with customers and produce personal centred risk assessments where applicable
Provide a proactive front-line service to customers
Foster strong relationships with residents, community groups, and local authorities, promoting a sense of security and trust within our housing communities
Responsible for the delivery of operational tasks from the fire safety and building safety legislation across in-scope buildings
Monitor and assess potential safety risks and hazards, conducting regular inspections and risk assessments to identify areas for improvement
Ensure properties meet all relevant regulatory and compliance standards, including health and safety regulations, fire safety standards, building codes, and any other applicable legislation
Maintain accurate records, documentation, and databases related to property management activities
Monitor and evaluate the performance of safety-related contracts and service providers, ensuring high standards of service delivery

What we offer

Great holidays
Volunteering days off
35 hour working week (9-5)
A fantastic pension
Life insurance
Cashback on healthcare
Shopping discounts

Fulltime

Neighbourhood Officer

As part of Hyde’s commitment to improving customer service, Building Safety & im...

Location

United Kingdom , Croydon

Salary:

37000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience within a site-based Neighbourhood or Housing position
Strong organisational and time management skills to effectively prioritise tasks and meet deadlines
Excellent communication and interpersonal skills for effective stakeholder engagement
Attention to detail and ability to maintain accurate documentation
Problem-solving skills to address maintenance and tenancy issues

Job Responsibility

Undertake property inspections across neighbourhoods to ensure Hyde is adhering to regulatory requirements and improving standards
Complete welfare and vulnerability checks with customers and produce personal centred risk assessments where applicable
Provide a proactive front-line service to customers
Foster strong relationships with residents, community groups, and local authorities, promoting a sense of security and trust within our housing communities
Responsible for the delivery of operational tasks from the fire safety and building safety legislation across in-scope buildings
Monitor and assess potential safety risks and hazards, conducting regular inspections and risk assessments to identify areas for improvement
Ensure properties meet all relevant regulatory and compliance standards, including health and safety regulations, fire safety standards, building codes, and any other applicable legislation
Maintain accurate records, documentation, and databases related to property management activities
Monitor and evaluate the performance of safety-related contracts and service providers, ensuring high standards of service delivery

What we offer

Great holidays
Volunteering days off
35 hour working week (9-5)
A fantastic pension
Life insurance
Cashback on healthcare
Shopping discounts

Fulltime

Housing Officer

Our Housing Officers will provide technical or professional expertise and advice...

Location

United Kingdom , Enfield Lock

Salary:

36565.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in providing technical or professional expertise and advice
Experience in delivering a comprehensive customer focussed, proactive and high-quality neighbourhood management service
Experience in managing a portfolio of tenancies
Experience in investigating Anti-Social Behaviour cases
Knowledge of legislation and regulatory requirements related to housing

Job Responsibility

To provide a comprehensive customer focussed, proactive and high-quality neighbourhood management service across a defined neighbourhood of under 450 properties from the start to end of their tenancy
Ensure that all tenant records on our HMS are up to date with the correct information and each contact with the tenant is recorded accordingly
Deliver a comprehensive voids and lettings service across your neighbourhood
Encourage resident involvement with the tenants in your neighbourhood
Be responsible for managing a portfolio of tenancies, working within agreed policies and procedures and utilising all appropriate and available tools to manage tenancies effectively
Lead on delivering a programme of neighbourhood, estate and patch/property inspections to ensure they are well maintained and managed, present a safe and secure environment for customers and visitors
Identify and report any safeguarding issues in line with our Safeguarding policies
Investigating all types of Anti-Social Behaviour cases to satisfactory conclusion
Deliver services that meet legislation and regulatory requirements and reflect best practice and deliver excellent customer service at all times
Uphold our values working collaboratively with colleagues across the Association

What we offer

25 days annual leave entitlement plus public holidays
Health care cashback scheme
Employee Assistant Programme (inc. free counselling and leagal advice)
Generous pension scheme
Supportive and friendly working environment

Fulltime

Neighbourhood Officer

We're looking for a motivated and proactive Neighbourhood Officer to become a me...

Location

United Kingdom , Rochester

Salary:

32000.00 - 38000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Understanding of housing or neighbourhood management
Proactive and customer-focused approach
Excellent communication and interpersonal skills
High attention to detail and ability to maintain accurate records and documentation
Problem-solving skills to manage tenancy, safety, and property-related issues
A desire to work with customers and champion to promote thriving communities

Job Responsibility

Carry out neighbourhood inspections to ensure properties and estates meet regulatory and safety standards
Complete welfare and vulnerability checks and produce person-centred risk assessments where required
Act as a key link between local teams and specialist services to deliver a visible and proactive frontline service
Build strong relationships with customers, community groups, and local authorities to promote safe and sustainable communities
Deliver operational building safety tasks in line with fire safety and building safety legislation
Ensure properties comply with all health & safety, fire safety, and regulatory requirements
Maintain accurate records, documentation, and compliance data
Record and report incidents, risks, and near misses in line with procedures

What we offer

Excellent pension
Generous holiday allowance
Life assurance
Flexible benefits platform
Career development & learning support
Volunteering days

Fulltime

Neighbourhood Officer

We're looking for a motivated and proactive Neighbourhood Officer to become a me...

Location

United Kingdom , Rochester

Salary:

32000.00 - 38000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Understanding of housing or neighbourhood management with a proactive and customer-focused approach to creating safe and well-managed communities
Excellent communication and interpersonal skills, with the ability to engage effectively with customers and colleagues
High attention to detail and ability to maintain accurate records and documentation
Problem-solving skills to manage tenancy, safety, and property-related issues
A desire to work with customers and champion to promote thriving communities

Job Responsibility

Carry out neighbourhood inspections to ensure properties and estates meet regulatory and safety standards
Complete welfare and vulnerability checks and produce person-centred risk assessments where required
Act as a key link between local teams and specialist services to deliver a visible and proactive frontline service
Build strong relationships with customers, community groups, and local authorities to promote safe and sustainable communities
Deliver operational building safety tasks in line with fire safety and building safety legislation
Ensure properties comply with all health & safety, fire safety, and regulatory requirements
Maintain accurate records, documentation, and compliance data
Record and report incidents, risks, and near misses in line with procedures

What we offer

Excellent pension
Generous holiday allowance
Life assurance
Flexible benefits platform
Career development & learning support
Volunteering days

Fulltime

Trainee Neighbourhood Officer

At MSV Housing we’re committed to making sure our customers have good‑quality, s...

Location

United Kingdom , Manchester

Salary:

29947.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A good standard of education, including a minimum of 5 GCSEs (or equivalent) at Grade C or above, including Maths and English
willingness to work towards a professional Housing Management qualification
ability to manage and prioritise a demanding workload, meet deadlines, work under pressure, and use Microsoft Office confidently
strong interpersonal, communication and listening skills
ability to engage professionally with a wide range of people and show respect, kindness and compassion
strong customer-focused attitude
self-motivated, flexible, positive, enthusiastic, creative, reflective and open to change
commitment to Equality, Diversity and Inclusion
full driving licence and willingness to travel across the Northwest

Job Responsibility

Manage a neighbourhood patch in line with legislation and MSV policies by delivering a holistic People–Property–Place service, carrying out tenancy visits, inspections, and addressing estate or tenancy-related issues while prioritising customer safety
Support effective tenancy and income management by building strong landlord–tenant relationships, managing arrears (including high-level arrears, court work and evictions), and working closely with Income, Financial Resilience and Sustainment teams to help customers maintain successful tenancies
Work collaboratively with internal teams (Lettings, ASB, Property Care, Customer Voice) and external partners to minimise void loss, resolve neighbourhood issues, deliver community engagement activities, and contribute to the Neighbourhood Strategy and wider MSV initiatives
Ensure excellent customer service and compliance by meeting regulatory standards, promoting MSV’s WOW standards, following safeguarding, health and safety and data-protection requirements, and representing MSV professionally at all times
Provide accurate reporting, information and data to managers, contribute to value for money, participate in learning and development, and remain flexible in undertaking other duties to meet business and community needs

What we offer

Flexibility on where you work with home working kit provided
33 days holiday per year plus bank holidays and a holiday buy scheme
Company pension scheme with up to 10% matched contributions
Company funded access to a health cash plan
Enhanced sick pay with up to 3 months full pay and 3 months half pay
Health and Wellbeing Support including employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
Life assurance
Learning and development
Commitment to Equality and Inclusion with employee network groups

Fulltime

Housing Officer

We’re looking for a proactive and customer-focused Housing Officer to join our t...

Location

United Kingdom , Gloucestershire

Salary:

Not provided

Vivid Resourcing

Expiration Date

Until further notice

Requirements

Experience in housing management, tenancy enforcement, or income recovery
Knowledge of key housing legislation (e.g. Housing Act, Landlord & Tenant law)
Strong communication and negotiation skills
Ability to handle challenging situations with professionalism and empathy
A proactive, problem-solving approach with good organisational skills

Job Responsibility

Manage a portfolio of council properties, ensuring homes are occupied appropriately and investigating non-occupation or tenancy breaches
Support tenants to sustain their tenancies, ensuring they understand their rights and responsibilities
Manage rent accounts, prevent arrears, and agree realistic repayment plans
Take action on tenancy breaches, including anti-social behaviour and tenancy fraud
Carry out tenancy inspections, property visits, and fire risk assessments
Work closely with internal teams and external agencies to support vulnerable tenants
Maintain estate standards and contribute to neighbourhood improvements
Engage with local communities through events and tenant involvement initiatives

What we offer

Mileage reimbursement for business travel (casual car user)
Ongoing training and development opportunities
A supportive team environment focused on service excellence

Fulltime

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Neighbourhood Housing Officer

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