Neighbourhood Housing Officer Job at Vox Consultants (North London)

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Neighbourhood Officer

We're looking for a motivated and proactive Neighbourhood Officer to become a me...

Location

United Kingdom , Rochester

Salary:

32000.00 - 38000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Understanding of housing or neighbourhood management with a proactive and customer-focused approach to creating safe and well-managed communities
Excellent communication and interpersonal skills, with the ability to engage effectively with customers and colleagues
High attention to detail and ability to maintain accurate records and documentation
Problem-solving skills to manage tenancy, safety, and property-related issues
A desire to work with customers and champion to promote thriving communities

Job Responsibility

Carry out neighbourhood inspections to ensure properties and estates meet regulatory and safety standards
Complete welfare and vulnerability checks and produce person-centred risk assessments where required
Act as a key link between local teams and specialist services to deliver a visible and proactive frontline service
Build strong relationships with customers, community groups, and local authorities to promote safe and sustainable communities
Deliver operational building safety tasks in line with fire safety and building safety legislation
Ensure properties comply with all health & safety, fire safety, and regulatory requirements
Maintain accurate records, documentation, and compliance data
Record and report incidents, risks, and near misses in line with procedures

What we offer

Excellent pension
Generous holiday allowance
Life assurance
Flexible benefits platform
Career development & learning support
Volunteering days

Fulltime

Neighbourhood Officer

As part of Hyde’s commitment to improving customer service, Building Safety & im...

Location

United Kingdom , Brighton

Salary:

37000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience within a site-based Neighbourhood or Housing position
Strong organisational and time management skills to effectively prioritise tasks and meet deadlines
Excellent communication and interpersonal skills for effective stakeholder engagement
Attention to detail and ability to maintain accurate documentation
Problem-solving skills to address maintenance and tenancy issues

Job Responsibility

Undertake property inspections across neighbourhoods to ensure Hyde is adhering to regulatory requirements and improving standards
Complete welfare and vulnerability checks with customers and produce personal centred risk assessments where applicable
Provide a proactive front-line service to customers
Foster strong relationships with residents, community groups, and local authorities, promoting a sense of security and trust within our housing communities
Responsible for the delivery of operational tasks from the fire safety and building safety legislation across in-scope buildings
Monitor and assess potential safety risks and hazards, conducting regular inspections and risk assessments to identify areas for improvement
Ensure properties meet all relevant regulatory and compliance standards, including health and safety regulations, fire safety standards, building codes, and any other applicable legislation
Maintain accurate records, documentation, and databases related to property management activities
Monitor and evaluate the performance of safety-related contracts and service providers, ensuring high standards of service delivery

What we offer

Great holidays
Volunteering days off
35 hour working week (9-5)
A fantastic pension
Life insurance
Cashback on healthcare
Shopping discounts

Fulltime

Housing partner

As a Housing Partner, you will provide a proactive, face-to-face tenancy managem...

Location

United Kingdom , Bracknell

Salary:

27.00 GBP / Hour

Vox Consultants

Expiration Date

Until further notice

Requirements

Proven experience in tenancy management or housing officer roles within a local authority or housing association
Strong understanding of housing legislation, tenancy law, and enforcement processes
Must have a valid drivers license and access to a vehicle
Excellent communication and problem-solving skills, with a focus on delivering outstanding customer service
Ability to manage a diverse workload and work independently in a hybrid environment
Driver required with own car

Job Responsibility

Deliver a customer-focused tenancy management service, building positive relationships with new and existing residents
Support residents at key tenancy stages — viewings, sign-ups, tenancy audits, and end-of-tenancy visits
Manage tenancy-related matters such as succession, assignment, and mutual exchanges, ensuring compliance with legislation and policy
Assist the Housing Project Lead with letting new build properties and embedding new neighbourhoods
Take appropriate enforcement action where tenancy breaches occur, including legal proceedings for issues such as fraud, nuisance, and abandonment
Support colleagues to gain access for essential health and safety checks and compliance-related services
Conduct property inspections and tenancy audits, ensuring homes are safe, suitable, and meet standards
agree action plans where improvements are needed

Fulltime

Housing Officer

We’re looking for a proactive and customer-focused Housing Officer to join our t...

Location

United Kingdom , Gloucestershire

Salary:

Not provided

Vivid Resourcing

Expiration Date

Until further notice

Requirements

Experience in housing management, tenancy enforcement, or income recovery
Knowledge of key housing legislation (e.g. Housing Act, Landlord & Tenant law)
Strong communication and negotiation skills
Ability to handle challenging situations with professionalism and empathy
A proactive, problem-solving approach with good organisational skills

Job Responsibility

Manage a portfolio of council properties, ensuring homes are occupied appropriately and investigating non-occupation or tenancy breaches
Support tenants to sustain their tenancies, ensuring they understand their rights and responsibilities
Manage rent accounts, prevent arrears, and agree realistic repayment plans
Take action on tenancy breaches, including anti-social behaviour and tenancy fraud
Carry out tenancy inspections, property visits, and fire risk assessments
Work closely with internal teams and external agencies to support vulnerable tenants
Maintain estate standards and contribute to neighbourhood improvements
Engage with local communities through events and tenant involvement initiatives

What we offer

Mileage reimbursement for business travel (casual car user)
Ongoing training and development opportunities
A supportive team environment focused on service excellence

Fulltime

Housing Officer

This is a community-based, customer-facing role. You’ll spend much of your time ...

Location

United Kingdom , Anglesey & Gwynedd

Salary:

36286.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Fluent Welsh speaker essential
At least 2 years’ experience in housing management (housing association or public sector preferred)
Understands housing legislation, tenancy management and welfare benefits
Can manage a varied caseload and prioritise effectively
Confident handling challenging conversations and sensitive situations
Builds strong relationships with diverse communities
Comfortable using housing management systems and Microsoft Office
Driving licence and ability to travel across your patch is essential

Job Responsibility

Manage a caseload of tenancies across Anglesey & Gwynedd
Support residents to sustain their tenancies and access appropriate services
Manage rent accounts and minimise arrears
Address anti-social behaviour and neighbourhood concerns
Work alongside partner agencies to safeguard vulnerable residents
Conduct property visits and tenancy checks
Allocate homes in line with policy
Maintain accurate records and ensure legal compliance

What we offer

Up to 8% matched pension contributions
25 days annual leave + bank holidays (rising to 30 days after 5 years)
Buy and sell holiday scheme
Flexible working (where operationally possible)
Ongoing professional development and training
Supportive, inclusive working environment
Employee Assistance Programme and wellbeing initiatives

Fulltime

Neighbourhood Team Leader – Income

At MSV Housing, we’re passionate about providing safe, high‑quality homes and su...

Location

United Kingdom , Manchester

Salary:

42706.00 - 44988.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Expert knowledge of income recovery and rent arrears enforcement, including court attendance, arrears reduction, account auditing and performance improvement
Proven experience of tenancy management within a social housing environment
A track record of coaching and developing teams to meet performance standards
Strong organisational skills and the ability to manage competing priorities
A customer-focused approach with a commitment to delivering excellent services
Excellent interpersonal skills and the ability to build positive relationships
A commitment to continuous professional development in leadership and housing management is essential

Job Responsibility

Maximise rental income by leading income collection and recovery in line with policy and sector best practice, helping to safeguard MSV’s financial sustainability
Champion customer and community needs, identifying challenges and empowering frontline teams to deliver responsive, resilient services
Lead and inspire Neighbourhood Officers and Coordinators, driving performance, collaboration and accountability
Shape strategy and service improvement, contributing to the development of MSV’s Neighbourhood Strategy and promoting our values
Ensure regulatory compliance, operating within the Regulator of Social Housing’s Consumer Standards
Build strong partnerships, working collaboratively across teams and with external agencies to enhance the customer journey

What we offer

Essential car user allowance
Flexible working, with home-working kit provided (minimum two office days per week)
33 days’ annual leave plus bank holidays, with a holiday buy scheme
Pension scheme with up to 10% matched contributions
Health cash plan covering optical, dental and more
Enhanced sick pay (up to 3 months full pay and 3 months half pay)
Health and wellbeing support, including EAP, counselling and wellbeing initiatives
Life assurance (subject to pension membership)
Learning and development opportunities
Strong commitment to Equality, Diversity and Inclusion, supported by employee network groups

Fulltime

Resident Liaison Officer - Social Housing Planned Works

We are working with a leading main contractor to find a successful and proactive...

Location

United Kingdom , South London

Salary:

30000.00 - 35000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Decent Homes programme experience
Full clean driving licence with own vehicle
Previous experience working for a main contractor on similar projects is ideal but not required as training given on the job

Job Responsibility

Working on planned maintenance projects
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out

What we offer

car allowance

Fulltime

Neighbourhood Officer

We have an exciting opportunity for a Neighbourhood Officer to work as part of a...

Location

United Kingdom , Long Stratton, Norwich, Norfolk

Salary:

35535.00 GBP / Year

Saffron Housing Trust

Expiration Date

Until further notice

Requirements

Full, current, valid driving licence
Experience of working within Housing or a similar customer focused organisation
An understanding of the importance of confidentiality and data protection of business information
Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally
Excellent time management skills, including an ability to prioritise workload and meet targets
Able to work as part of a team and also able to work independently without the need of close supervision
Possess a high level of accuracy and attention to detail when recording information
Possess good IT skills to include use of Word, Excel, Outlook and Teams

Job Responsibility

To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust’s policies and procedures
To provide a high level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with
To attend court to represent the Trust and provide witness statements as required
Undertake accompanied viewings, tenancy "sign ups" to properties (including required follow up visits) and ‘end of tenancy’ liaison
To carry out tenant consultation on issues of housing management and encourage participation generally
To attend evening meetings as required in connection with Tenant and Resident Involvement

What we offer

Learning And Development: Covers the membership fee of one professional body relevant to your job role, and excellent opportunities for training & courses
Time Off: Generous holiday entitlement, Holiday Trading, Volunteer and study days, and Enhanced Family Leave
Prioritising Mental Health: Access to our Employee Assistance Program, trained Mental Health First Aiders and wellbeing check-ins
Aviva Pension Scheme: Choose your contribution and Saffron match up to 10%, and we offer Life Assurance cover
Health Schemes: Bupa Private Medical Insurance, Medicash Cashback Plan [eligible after probation completion]
Salary Sacrifice Schemes: Cycle to work, and Tusker Car Scheme

Fulltime

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Neighbourhood Housing Officer

Vox Consultants

Location:
United Kingdom , North London

Category:
Public Sector

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 26, 2026

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Neighbourhood Housing Officer

Vox Consultants

Location:United Kingdom , North London

Category:Public Sector

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 26, 2026

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