Neighbourhood Housing Officer Job at Vox Consultants (North London)

Neighbourhood Officer

A fantastic opportunity has arisen for an experienced Neighbourhood Officer to j...

Location

United Kingdom , Swalecliffe

Salary:

20.25 GBP / Hour ▼

Service Care Solutions

Expiration Date

April 13, 2026

Requirements

Previous experience in a similar Neighbourhood Officer, Housing Officer or Estate Management role within a Housing Association or Local Authority setting
Strong knowledge of housing compliance, health & safety and fire safety within communal areas
Experience undertaking estate inspections, risk assessments and managing follow-up actions
Excellent communication skills with the ability to engage positively with residents and stakeholders
Strong organisational skills, able to manage a mobile workload and meet deadlines
Confident using housing management systems to maintain accurate records and documentation
Must be a full UK Driving Licence holder and have access to own vehicle

Job Responsibility

Carry out regular neighbourhood, health & safety and fire safety inspections across estates and schemes
Complete welfare and vulnerability checks and produce person-centred risk assessments where required
Ensure actions from Fire Risk Assessments and building safety legislation are completed within timescales
Monitor standards of communal cleaning, gardening and repairs, escalating issues where necessary
Validate service charges by checking services delivered offer value for money and are accurately recorded
Work closely with internal teams, contractors, local authorities and external agencies to resolve issues
Provide clear feedback to residents following inspections, including updates on communal repairs and safety actions

What we offer

£250 referral bonus for successful candidate recommendations

Fulltime

Neighbourhood Officer

A fantastic opportunity has arisen for an experienced Neighbourhood Officer to j...

Location

United Kingdom , Brent, London

Salary:

20.45 GBP / Hour ▼

Service Care Solutions

Expiration Date

April 13, 2026

Requirements

Previous experience in a similar Neighbourhood Officer, Housing Officer or Estate Management role within a Housing Association or Local Authority setting
Strong knowledge of housing compliance, health & safety and fire safety within communal areas
Experience undertaking estate inspections, risk assessments and managing follow-up actions
Excellent communication skills with the ability to engage positively with residents and stakeholders
Strong organisational skills, able to manage a mobile workload and meet deadlines
Confident using housing management systems to maintain accurate records and documentation
Must be a full UK Driving Licence holder and have access to own vehicle

Job Responsibility

Carry out regular neighbourhood, health & safety and fire safety inspections across estates and schemes
Complete welfare and vulnerability checks and produce person-centred risk assessments where required
Ensure actions from Fire Risk Assessments and building safety legislation are completed within timescales
Monitor standards of communal cleaning, gardening and repairs, escalating issues where necessary
Validate service charges by checking services delivered offer value for money and are accurately recorded
Work closely with internal teams, contractors, local authorities and external agencies to resolve issues
Provide clear feedback to residents following inspections, including updates on communal repairs and safety actions

What we offer

£250 referral bonus for successful candidate recommendations

Fulltime

Neighbourhood Officer

An exciting opportunity has arisen for an experienced Neighbourhood Officer to j...

Location

United Kingdom , Manchester

Salary:

41903.00 GBP / Year

Service Care Solutions

Expiration Date

April 19, 2026

Requirements

Proven experience in a housing management or neighbourhood role, with a strong focus on income
Comfortable working to strict KPIs and high activity levels
Able to link income recovery with tenancy management activity effectively
Resilient, proactive and confident managing a varied and sometimes challenging workload
Strong decision-making skills with a pragmatic, solutions-focused approach
A driving licence is highly desirable due to the nature of the role

Job Responsibility

Take full ownership of income collection, arrears reduction and tenancy enforcement
Deliver a high-volume, KPI-driven service, including: 7–10 tenancy/estate visits per day, 100% income-related contact expectations, £750 weekly income collection targets
Carry out tenancy visits, estate inspections and property checks, ensuring high standards are maintained
Respond to a wide range of issues, including ASB, tenancy breaches and property concerns
Undertake additional responsibilities outside traditional duties, including practical interventions where required (e.g. property access, safety actions)
Act as the main point of contact for residents, resolving tenancy and neighbourhood issues efficiently
Carry out estate inspections and ensure properties, estates and communal areas are maintained to a high standard
Maintain accurate case records and utilise housing management systems effectively to manage workload and performance

Fulltime

Housing partner

As a Housing Partner, you will provide a proactive, face-to-face tenancy managem...

Location

United Kingdom , Bracknell

Salary:

27.00 GBP / Hour

Vox Consultants

Expiration Date

Until further notice

Requirements

Proven experience in tenancy management or housing officer roles within a local authority or housing association
Strong understanding of housing legislation, tenancy law, and enforcement processes
Must have a valid drivers license and access to a vehicle
Excellent communication and problem-solving skills, with a focus on delivering outstanding customer service
Ability to manage a diverse workload and work independently in a hybrid environment
Driver required with own car

Job Responsibility

Deliver a customer-focused tenancy management service, building positive relationships with new and existing residents
Support residents at key tenancy stages — viewings, sign-ups, tenancy audits, and end-of-tenancy visits
Manage tenancy-related matters such as succession, assignment, and mutual exchanges, ensuring compliance with legislation and policy
Assist the Housing Project Lead with letting new build properties and embedding new neighbourhoods
Take appropriate enforcement action where tenancy breaches occur, including legal proceedings for issues such as fraud, nuisance, and abandonment
Support colleagues to gain access for essential health and safety checks and compliance-related services
Conduct property inspections and tenancy audits, ensuring homes are safe, suitable, and meet standards
agree action plans where improvements are needed

Fulltime

Housing Officer

This is a community-based, customer-facing role. You’ll spend much of your time ...

Location

United Kingdom , Anglesey & Gwynedd

Salary:

36286.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Fluent Welsh speaker essential
At least 2 years’ experience in housing management (housing association or public sector preferred)
Understands housing legislation, tenancy management and welfare benefits
Can manage a varied caseload and prioritise effectively
Confident handling challenging conversations and sensitive situations
Builds strong relationships with diverse communities
Comfortable using housing management systems and Microsoft Office
Driving licence and ability to travel across your patch is essential

Job Responsibility

Manage a caseload of tenancies across Anglesey & Gwynedd
Support residents to sustain their tenancies and access appropriate services
Manage rent accounts and minimise arrears
Address anti-social behaviour and neighbourhood concerns
Work alongside partner agencies to safeguard vulnerable residents
Conduct property visits and tenancy checks
Allocate homes in line with policy
Maintain accurate records and ensure legal compliance

What we offer

Up to 8% matched pension contributions
25 days annual leave + bank holidays (rising to 30 days after 5 years)
Buy and sell holiday scheme
Flexible working (where operationally possible)
Ongoing professional development and training
Supportive, inclusive working environment
Employee Assistance Programme and wellbeing initiatives

Fulltime

Resident Liaison Officer - Social Housing Planned Works

We are working with a leading main contractor to find a successful and proactive...

Location

United Kingdom , South London

Salary:

30000.00 - 35000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Decent Homes programme experience
Full clean driving licence with own vehicle
Previous experience working for a main contractor on similar projects is ideal but not required as training given on the job

Job Responsibility

Working on planned maintenance projects
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out

What we offer

car allowance

Fulltime

Neighbourhood Officer

We have an exciting opportunity for a Neighbourhood Officer to work as part of a...

Location

United Kingdom , Long Stratton, Norwich, Norfolk

Salary:

35535.00 GBP / Year

Saffron Housing Trust

Expiration Date

Until further notice

Requirements

Full, current, valid driving licence
Experience of working within Housing or a similar customer focused organisation
An understanding of the importance of confidentiality and data protection of business information
Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally
Excellent time management skills, including an ability to prioritise workload and meet targets
Able to work as part of a team and also able to work independently without the need of close supervision
Possess a high level of accuracy and attention to detail when recording information
Possess good IT skills to include use of Word, Excel, Outlook and Teams

Job Responsibility

To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust’s policies and procedures
To provide a high level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with
To attend court to represent the Trust and provide witness statements as required
Undertake accompanied viewings, tenancy "sign ups" to properties (including required follow up visits) and ‘end of tenancy’ liaison
To carry out tenant consultation on issues of housing management and encourage participation generally
To attend evening meetings as required in connection with Tenant and Resident Involvement

What we offer

Learning And Development: Covers the membership fee of one professional body relevant to your job role, and excellent opportunities for training & courses
Time Off: Generous holiday entitlement, Holiday Trading, Volunteer and study days, and Enhanced Family Leave
Prioritising Mental Health: Access to our Employee Assistance Program, trained Mental Health First Aiders and wellbeing check-ins
Aviva Pension Scheme: Choose your contribution and Saffron match up to 10%, and we offer Life Assurance cover
Health Schemes: Bupa Private Medical Insurance, Medicash Cashback Plan [eligible after probation completion]
Salary Sacrifice Schemes: Cycle to work, and Tusker Car Scheme

Fulltime

Tenancy Enforcement Specialist

This is a key role focused on managing serious and complex anti-social behaviour...

Location

United Kingdom , Long Stratton

Salary:

24.24 GBP / Hour

Service Care Solutions

Expiration Date

April 18, 2026

Requirements

Strong experience managing ASB and tenancy enforcement cases within social housing
Solid understanding of housing legislation and ASB enforcement processes
Experience preparing legal documentation and attending court proceedings
Ability to manage complex, sensitive cases and deliver outcomes
Strong communication and stakeholder management skills
Full UK driving licence

Job Responsibility

Manage a caseload of high-level ASB and tenancy breach cases, including escalations from Neighbourhood Officers
Investigate cases thoroughly, gathering evidence and progressing enforcement action in line with policy
Draft and serve legal notices including Notices Seeking Possession and other enforcement documentation
Prepare witness statements and represent the organisation in court where required
Act as the lead point of contact for serious ASB cases, including those within supported housing
Work in partnership with external agencies (Police, Local Authorities, support services) to resolve cases
Provide guidance and support to colleagues on lower-level ASB and tenancy breaches
Produce reports and KPI data on ASB casework

Neighbourhood Housing Officer

Vox Consultants

Location:
United Kingdom , North London

Category:
Public Sector

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 26, 2026

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