Navigation & Product Support Executive

• Create, refine, and validate walking and cycling routes using Headwater’s Navigation App, both within the system and through field testing where needed
• Write clear, friendly directional cues to guide travellers, ensuring instructions are easy to follow and accessible to all
• Continuously improve the navigation experience by reviewing customer feedback and implementing changes that enhance safety and satisfaction
• Identify and communicate any hazards, ensuring activity levels are accurately assigned for each route
• Maintain and update the Navigation App content management system, including route documentation and accommodation options
• Ensure all pre-departure customer documents are accurate, up-to-date, and delivered on time, including tailored documentation for specific holidays or customer needs
• Embrace new technologies and suggest improvements to processes, information, and trips for the benefit of our guests and the company
• Support the Product team with research and validation for new route development
• Collaborate with the Navigation App Account Manager to ensure Headwater’s needs are met efficiently
• Assist the Product and Marketing teams with information for marketing materials, offers, online activities, and app-related content
• Produce maps and elevation profiles to help travellers prepare for their journeys
• Contribute to other projects or tasks as needed, including seasonal assignments in other departments

• Creative problem-solving skills and a fresh approach to writing clear instructions
• Ability to work calmly under pressure and prioritise tasks effectively
• Strong organisational skills for managing daily workloads
• Knowledge of geography and travel is an advantage, but not essential
• Excellent attention to detail and a passion for learning new skills
• Experience using GPS navigation software to create, check, and follow routes, especially via smartphone apps
• Interest in outdoor activities and regular use of GPS applications
• Customer-focused mindset, aiming to deliver outstanding experiences
• Comfort with IT systems, including Excel, Outlook, Word, and Adobe Acrobat
• Strong written and spoken English communication skills

Knowledge of geography and travel

• Competitive salary plus performance bonus
• Hybrid working
• 25 days holiday plus your birthday off and bank holidays
• Pension scheme with employer contributions
• Travel perks and exclusive staff discounts
• An encouraging, people-first culture where new insights are always welcome