National Vice President of Coffee Services Job at American Food & Vending (Liverpool)

Job Description

American Food & Vending is seeking an experienced National Vice President of Coffee Service Operations to lead the operational execution, equipment strategy, and service delivery of our national coffee program. This role is responsible for ensuring that coffee solutions—equipment, product, service, and support—are operationally sound, scalable, and consistently executed across all locations. This leader must bring deep understanding of commercial coffee equipment and service models, along with strong operational discipline, cross-functional leadership, and the ability to translate strategy into flawless execution.

Job Responsibility

Own the end-to-end operational performance of the coffee services program, including equipment standards, service levels, and field execution
Establish and maintain commercial coffee equipment standards across all office coffee environments, including bean-to-cup, single-cup, batch brew, and specialty systems
Partner with service, operations, and vendors to ensure equipment reliability, uptime, maintenance protocols, and lifecycle management
Evaluate, test, and approve new coffee equipment and technologies for operational scalability and customer experience
Develop and oversee equipment deployment, replacement, and upgrade strategies nationwide
Lead teams responsible for installation, maintenance, repair, and ongoing service of coffee equipment
Define and monitor service-level agreements (SLAs), response times, and performance metrics
Ensure consistent quality, cleanliness, and functionality across all customer locations
Identify root causes of service issues and implement corrective action plans
Develop standardized operating procedures (SOPs) for coffee service operations and equipment handling
Drive continuous improvement initiatives focused on up-time, cost control, and customer satisfaction
Use data and reporting to identify inefficiencies and improve operational performance
Partner closely with Sales to ensure coffee equipment and service capabilities align with customer commitments
Collaborate with Procurement and Vendors to manage equipment sourcing, pricing, and inventory levels
Work with Training teams to ensure field technicians and operators are properly trained on equipment and service standards
Lead, coach, and develop regional and field operations teams
Set clear performance expectations and accountability for service execution
Build a culture of ownership, safety, quality, and continuous improvement

Requirements

Bachelor’s degree in operations, engineering, business, or related field (MBA preferred)
5–10+ years of leadership experience in coffee services, OCS, beverage operations, or equipment-intensive environments
Hands-on knowledge of commercial coffee equipment, including installation, maintenance, troubleshooting, and lifecycle management
Proven experience leading multi-site or national operations teams
Strong process orientation with experience building SOPs, KPIs, and operational dashboards
Ability to partner cross-functionally with Sales, Procurement, and Service organizations
Willingness to travel nationally 75% of the time

Nice to have

Experience in office coffee service (OCS) or similar route-based service models
Background working directly with equipment manufacturers or service vendors
Experience scaling operational programs across multiple geographies

What we offer

Weekly pay
401K with company match
Employee Assistance Program
Eligible employees offered Medical, Prescription, Dental, and Vision Plans, FSA/HSA
Ongoing training and development programs
Bonus Programs for eligible positions

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National Vice President of Coffee Services

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