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This is a senior, field-based role supporting multiple branches across the UK, ideal for an experienced care professional who thrives on variety, leadership and hands-on operational support. The National Support Manager will work closely with senior leadership and branch teams to provide operational, people and quality support across the organisation. This is a hands-on position, supporting services during periods of growth, transition or additional operational need. The role involves national travel and occasional on-call duties.
Job Responsibility:
Provide leadership, direction and operational support to domiciliary care branches nationwide
Support and supervise branch staff, ensuring care delivery meets individual client needs
Assist with recruitment activity including interviews, onboarding, references and DBS checks
Deliver inductions, supervision and ongoing staff support
Support performance management, probation reviews and disciplinary processes where required
Monitor staffing levels, rotas and continuity of care delivery
Ensure compliance with CQC regulations, safeguarding, health & safety and internal policies
Oversee care planning, assessments and regular service user reviews
Ensure mandatory training compliance via training matrices
Support quality assurance activity, audits and service improvement initiatives
Promote clear communication across teams and escalate trends or concerns to senior leadership
Requirements:
Experience in domiciliary care at Deputy Manager level or above
Proven experience managing and supporting care teams
Level 3 qualification in Health & Social Care (minimum)
Strong understanding of care compliance, quality and people management
Full UK driving licence and access to own vehicle
Willingness to work every other weekend and provide on-call support
Flexible, resilient and supportive leadership style
Nice to have:
Compassionate, people-focused and team-oriented
Confident communicator with strong organisational skills
Comfortable working autonomously across multiple locations
What we offer:
Additional pay for on-call duties (increasing overall earnings annually)
Mileage paid at 27p per mile
Laptop provided
Blue Light Card
Ongoing training and professional development
Clear progression opportunities within a growing organisation
Holiday entitlement increasing annually (up to 5 additional days with service)