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National Sales Support

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Majestic Wine Warehouses Ltd.

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Location:
United Kingdom , Watford

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Are you detail-oriented and customer-focused? Help us power national sales success from behind the scenes at Majestic Wine Commercial! As Majestic Wine National Sales Support you will be responsible for processing the orders and help customers resolve sales-related issues in a timely manner as well as provide real-time support. You will also be responsible for providing support to the sales team and customers during the sales process. You will lay a key role in the operations of our on demand channel including day to day Deliverect support.

Job Responsibility:

  • Process orders accurately and within agreed deadlines
  • Work alongside the operations team in Hemel, the stores, CCC and supply chain
  • Develop strong relationships with customers, delivering exceptional service over telephone/ email
  • Effectively manage new business leads
  • Work alongside NSMs to ensure optimum retention rates and actively grow existing account base to help achieve sales growth and increased profitability
  • Key operational contact for on demand sales channel including Deliverect, Deliveroo and Uber Eats
  • Attend existing business meetings and events, work with the NSMs to deliver solutions to improve profitability
  • Create monthly bespoke statements and work with the credit control team and the NSMs to manage the debts (includes reviewing credit terms if needed)
  • Be the known office based point of contact for our customer base
  • Communicate accurately and efficiently answering all customer queries in a timely manner
  • Use wine knowledge and market intelligence to recommend appropriate products to customers based on their buying criteria
  • Resolve problems swiftly and professionally with effective communication between all relevant parties

Requirements:

  • Excellent communication skills with the ability to build relationships and influence stakeholders at all levels of the business
  • High proficiency in Excel (VBA preferred) and the ability to handle complex data and reporting
  • Strong numerical and analytical skills with a proactive approach to solving problems
  • Exceptional attention to detail and a strong sense of accountability for your work
  • Ability to stay organised and deliver high-quality results in a fast-paced, changing environment
  • A dedicated team player who supports national sales goals and provides top-tier customer care
  • A fast learner who is proactive and comfortable taking initiative without constant supervision
What we offer:
  • A competitive salary & performance related bonus
  • Up to 20% Staff Discount
  • 29 days holiday, including public and bank holidays and we also have a Holiday Purchase Scheme
  • Life Assurance (Worth x2 times your annual salary)
  • A contributory Company Pension Plan
  • Career development opportunities
  • Fantastic incentives that take you around the world to explore our different vineyards
  • Free parking on site with electric charging points
  • Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
  • Company maternity, paternity and adoption leave after 26 weeks
  • Long service rewards
  • Company sick pay scheme

Additional Information:

Job Posted:
April 11, 2026

Expiration:
April 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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