National Sales Operations Manager

• Lead, motivate and develop a team of surveyors, estimators and administrators supporting multimillion pound contract delivery
• Build influential relationships with key customers and stakeholders to ensure smooth implementation of current and future projects
• Ensure all contracts are delivered with outstanding service, meeting KPI, sales, profit and operational targets
• Drive continuous improvement in systems, processes, IT, administration, environmental performance and productivity
• Work with branch teams to maintain exceptional levels of customer service, correcting any service breaches quickly and effectively
• Identify and develop further sales opportunities with customers, introducing new projects, products and solutions where appropriate
• Review and influence the commercial performance of contract branches to ensure targets are met and corrective actions implemented when needed
• Ensure resource is deployed flexibly to match the needs and scale of key customer programmes

• Strong commercial awareness, numeracy and decision making confidence
• The ability to influence senior stakeholders and build trust across diverse teams
• Excellent communication and customer service skills with a passion for high quality delivery
• Strong organisational capability and the ability to manage complex, fast changing workloads
• A collaborative, people centred style with the resilience to navigate challenge and change
• Experience in branch management or operational leadership within a similar sector is highly desirable

Experience in branch management or operational leadership within a similar sector