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General Motors Logo General Motors · Sales

National Sales Operations Manager – Cadillac Canada

Canada, Markham 131000.00 - 180900.00 CAD / Year · Job Posted April 05, 2026
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Job Description

Reporting to the Managing Director, Cadillac Canada, this role leads a group of six employees across Canada and is responsible for setting and achieving sales objectives, consensus, and related commitments as well as transforming the Cadillac Customer Experience. It also leads all Cadillac dealer sales channel strategies, including dealer network development (corporate image, training, dealer performance), Pinnacle performance program, Certified Pre-owned, Regional Marketing Advisory Boards (5), and Cadillac Certified Service.

Job Responsibility

  • Lead Dealer Channel Performance
  • Grow vehicle sales – set and achieve new/used sales objectives
  • Sales forecasting – National & Regional (CSM’s)
  • Collaborating with GM Canada Regional Teams supporting dealer sales growth and consensus coverage
  • Optimize Pinnacle Performance – Dealer Incentive Program
  • Lead Cadillac Dealer EV Readiness & EV Delivery Excellence
  • Develop and execute Cadillac Academy Dealer Training that makes the Cadillac dealer experience a differentiating benefit
  • Improve Cadillac Customer Experience (Dealer Sales/Service)
  • Drive adjacency growth – OnStar, Digital, Accessories
  • Lead Cadillac Dealer Network Development
  • Accelerate transformation of dealer network (Cadillac Image program – all dealers by 2030)
  • Lead Cadillac dealer footprint optimization strategy
  • Lead Cadillac Dealer Forums
  • Lead Cadillac Strategy Board
  • Support Cadillac Sales & Marketing Managers to maximize effectiveness of Regional Marketing Advisory Boards
  • Lead quarterly dealer update meetings
  • Co-lead Cultural Transformation
  • Champion and role model for General Motors behaviours
  • Strong focus on creating a positive and winning team culture
  • Role model for giving and soliciting focused feedback
  • Role model for GM safety first culture
  • Demonstrated track record of developing strong working relationships with dealers

Requirements

  • Successful completion of a University degree (business) or College Diploma or comparable experience
  • Automotive luxury segment experience (retail or wholesale) strongly preferred
  • Experience in sales operations
  • Proven track record leading teams and driving collaboration among cross-functional stakeholders
  • Drive for results/Action Oriented
  • Leadership – proven people and business leader
  • ability to lead and direct others
  • Collaboration with others – strong interpersonal savvy and proven proficiency winning others over and inspiring others (internals, dealers and agency partners)
  • Negotiating – creating win/win partnerships
  • Presentation skills
  • Priority setting
  • Dealing with ambiguity – navigation challenges and problem solving
  • Decision quality
  • Managerial courage
  • Managing & measuring work
  • Organizational agility

What we offer

  • Paid time off including vacation days, holidays, and supplemental benefits for pregnancy, parental and adoption leave
  • Healthcare, dental and vision benefits including health care spending account and wellness incentive
  • Life insurance plans to cover you and your family
  • Company and matching contributions to a Defined Contribution Pension plan to help you save for retirement
  • GM Vehicle Purchase Plan for you, your family, and friends
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