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We are seeking a seasoned and visionary National Sales Head – Retail to lead Innisfree India’s pan-India retail operations and sales growth. This leadership role requires a dynamic professional with deep expertise in beauty retail, P&L ownership, and strategic business expansion. The incumbent will be responsible for driving profitability, strengthening partner relationships, and elevating the brand’s retail experience across all channels.
Job Responsibility:
Develop and implement national sales and retail growth strategies aligned with brand and group objectives
Drive revenue, market share, and profitability across premium retail formats
Lead business planning, forecasting, and sales target achievement at a national level
Oversee end-to-end retail operations ensuring adherence to SOPs, brand standards, and VM guidelines
Own the P&L for retail business – optimize costs, increase store productivity, and deliver sustainable profit growth
Conduct regular business reviews and performance analyses to enhance operational efficiency
Lead a large, diverse team including Regional Managers, City Managers, Backend Teams, and Beauty Advisors
Create a culture of performance, accountability, and service excellence through coaching and continuous development
Drive recruitment, training, and succession planning across the retail network
Manage key business relationships with MBS partners (Nykaa Luxe, Sephora, Tira, Shoppers Stop, etc.)
Collaborate closely with internal departments — Marketing, VMD, Training, Finance, and Supply Chain — to ensure operational alignment
Utilize SAP, CRM, and retail dashboards for sales forecasting, inventory control, and performance tracking
Drive analytical decision-making to identify opportunities and improve store-level KPIs
Ensure process discipline and operational governance across all regions
Requirements:
MBA / PG in Business, Marketing, or related field
12–18 years in retail sales and operations
Minimum of 5 years in a leadership role within the beauty, luxury, or FMCG retail industry
Demonstrated success in managing large teams and national retail networks
Strong financial acumen with expertise in P&L management and business analytics
Excellent communication, negotiation, and leadership skills
Proficient in SAP (Retail Module) and MS Office Suite
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