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As an National Quality Framework Administrator, you will provide critical administrative support to the Service Support Manager and the broader operations team. You will help ensure our organisation meets all operational and regulatory requirements while supporting projects and initiatives that enhance service delivery.
Job Responsibility:
Provide administrative support to the Service Support team, ensuring timely completion of operational tasks
Coach and mentor the Operations team on regulatory documentation, including notifications, non-compliances, and Quality Improvement Plans
Review, submit, and manage regulatory reports and evidence through relevant authority portals
Investigate incidents, initiate corrective actions, and maintain compliance with the National Quality Framework and other legislation
Build and maintain positive relationships with regulators, partners, and internal stakeholders, while managing service documentation and supporting ongoing service excellence
Requirements:
3+ years in operations or administrative roles, ideally within the childcare or related sectors
Previous experience with regulatory reporting systems such as PRODA or NQAITS is highly desirable
Advanced Microsoft Word, Excel, and PowerPoint
Experience with Power BI or similar BI tools
SQL knowledge is an advantage
Understanding of the NQAITS portal, MTOP, EYLF, and other Australian Curriculum or Approved Learning Frameworks
Proven ability to build strong relationships with internal and external stakeholders, influencing outcomes across diverse teams and priorities
What we offer:
A competitive salary package
Hybrid working arrangement
Wellbeing days and your birthday off
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