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The National Private Events Director will oversee the sales strategy, client retention efforts and manage the events teams nationally across our Atlanta, DC and Los Angeles Clubs. The director will be passionate about ongoing professional development for the department, as well as providing a world class hospitality experience to event clients nationwide.
Job Responsibility:
Oversee the sales strategy, client retention efforts and manage the events teams nationally across our Atlanta, DC and Los Angeles Clubs
Hires, trains, manages, and schedules event planning and support team
Ensures current reports and checklists are completed by each planner for every event
Facilitates weekly meetings with the team to discuss and review client feedback, upcoming events, remaining balances and any other department or company wide updates
Works closely with the Accounting department to forecast incoming revenue and assess sales needed to reach revenue goals across markets
Report weekly data to leadership related to revenue collected, sales pipeline and leads, client feedback/satisfaction data or any other key metrics
Collaborate with the club’s GM’s, National Executive Chef and Banquet Managers on ways to elevate event execution and client experience
Lead weekly meetings such as: departmental meetings, P&L meetings, BEO meetings and other meetings as needed
Develop strategies that drive new business, as well as strategies for client retention
Partner with the marketing team to create quarterly emails distributed to our full client database
Consults with clients to assess and understand their needs for the event
Coordinate on-site planning meetings and site visits at the request of the client
Compiles price lists and negotiates contracts for services, dates, times, and spaces
Prepare detailed Banquet Event Orders for use by client and operational staff
Execute the planning and execution of events for high level clients or events
Monitor the client's program while on property to ensure well-run meetings and special events
Provide direction to Banquet & Culinary teams to track daily progress and relate any changes to the group's agenda to appropriate departments
Develops and maintains current lists of available venues and services, and pricing options
Maintains current knowledge of event planning standards and trends by attending seminars, consulting with other professionals, joining event organizations such as NACE, WIPA, MPI, ILEA, etc. and reading trade publications
Ensure all department assets are up to date
Performs other related duties as assigned
Requirements:
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and meticulous attention to detail
Excellent time management skills with a proven ability to meet deadlines
Creative and effective problem-solving skills
Ability to prioritize tasks and to delegate them when appropriate
Ability to respond to problems and to assist clients with a calm, courteous, and helpful manner and attitude
Thorough understanding of legal regulations and permits required for events
Proficient with Microsoft Office Suite or related software
Bachelor’s degree in Hospitality, Business or related field required
At least five years of experience in sales, convention services, catering, event planning, or a related field
Must be able to stand and walk for long periods of time during events
Must be able to lift up to 25 pounds at times
Must be able to work a variety of hours in order to accommodate events
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