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Vital Energi Utilities Limited Logo Vital Energi Utilities Limited · IT - Administration

National Planning and Dispatch Manager

United Kingdom, Blackburn · Job Posted June 30, 2026
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Job Description

National Planning and Dispatch Manager Would you like to be part of Vital Energi’s 5-year Strategy of Growth? As a result of our continued success, we are undergoing significant expansion across all areas of the business. We are now looking to appoint a National Planning and Dispatch Manager to lead and develop our O&M Planning, Dispatch and Logistics function. This role oversees the Planning and Dispatch Team Leader and Coordinators, ensuring service levels and performance targets are consistently met, while prioritising customer safety and satisfaction and maximising engineer efficiency and productivity. This role is instrumental in driving customer satisfaction and retention, improving operational efficiency, and embedding a culture of continuous improvement

Job Responsibility

  • To provide direction, support and guidance to Team Leaders and Coordinators and day-to-day systems support within the department, ensuring clear roles and responsibilities and that tasks are completed accurately and successfully
  • Take ownership of regional performance including productivity, SLA adherence and minimized overdue work
  • Overall responsibility for confirming attendance with customers and handling queries and escalations
  • Lead daily planning calls with field and other operational teams
  • Ensure that portals, and any other customer requirements are updated, managed and adhered to
  • Manage follow up work and visits, ensure paperwork completion, parts ordering, tickets and quotations
  • Monitor service metrics to track performance and identify areas of improvement
  • Develop, monitor and report on progress with monthly report automation with the supporting and commentary
  • Implement and improve service delivery processes, tools and procedures
  • Coordinate with key stakeholders to ensure smooth workflow and communication across all teams
  • Attend and contribute to department management meetings, providing key updates on key risks, department issues and continuous improvement initiatives
  • Ensure the team are informed and aware of the business strategic growth plan encouraging their involvement
  • Escalate any risks or concerns regarding service standards and/or operational risk to the leadership team as soon as you are made aware
  • Provide support and guidance to all internal and external teams
  • Manage the team performance through 1-2-1, regular team meeting and disciplinary hearing if required

Requirements

  • GCSE (A-C) minimum level in Math’s and English
  • High Level of confidentiality, tact and diplomacy
  • Customer Service experience essential
  • Experience liaising field-based engineering teams
  • Client management experience essential
  • Knowledge & experience of working with electronic Customer Service systems required, including Planning and Dispatch, and Gannt view planners
  • Experience in Customer compliance processes such as Purchase orders, invoicing and certification
  • ISO 9001, 14001 & 18001 awareness
  • Computer literate with working knowledge of all Microsoft Office Suite applications
  • Ability to work to deadlines and with minimum supervision
  • A flexible approach to working practices and hours to meet the needs of the role
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