National Operations Manager

• Hold accountability for multi‑centre performance assurance across KPIs, P&L, governance, and contractual compliance
• Identify systemic themes, risks, and underperformance through analysis of performance data
• Lead and approve centre performance recovery plans, escalating as required to Directors
• Ensure consistent application of SOPs, governance frameworks, and best practice across centres
• Promote and advocate for the role of clinical services in delivering sustainable healthcare
• Line manage Operations Managers and support their teams, ensuring high performance and professional development
• Provide structured coaching, challenge, and development to Operations Managers through regular 1:1s, performance review, and capability assessment
• Oversee recruitment, appraisals, personal development planning, and performance management
• Provide visible, professional leadership that drives engagement and improvement
• Ensure compliance with all statutory standards, company policies, SOPs, and work instructions
• Maintain the highest standards of Health, Safety, Environment, and Quality (HSEQ)
• Support internal and external audits, ensuring corrective actions are implemented
• Build and maintain excellent relationships with NHS/ICB colleagues, service stakeholders, and community partners
• Attend and lead customer review meetings, including contractual reviews
• Act as a positive ambassador for Opcare, increasing awareness of services
• Lead on operational aspects of new contract implementations
• Monitor business performance, identifying trends, issues, and opportunities for improvement
• Own the quality, accuracy, and executive readiness of centre performance reporting, ensuring reports are accepted without rework and clearly articulate risks, mitigations, and opportunities
• Lead defined improvement projects as directed by the Senior Leadership Team

• A minimum of 5 years’ experience in Operations, ideally in a clinical service delivery organisation
• Demonstrable experience in leading and managing a large staff group
• Outstanding communication and people skills
• Experience in a Customer facing role
• History of building and maintaining excellent working relationships both internally and externally
• Working knowledge of data analysis and performance/operation metrics
• Ability to effectively prioritise and execute tasks in a high-pressure environment
• Extensive experience working in a team-oriented, collaborative environment
• Able to work autonomously utilising own decision-making skills
• Ability to present ideas in business-friendly and user-friendly language

Prior experience in an operations role with exposure to NHS contracting and operational service delivery

• Competitive market salary and bonus scheme
• Company Car or Car Allowance
• Incremental holiday allowance stating at 35 days, increasing to 41 days with length of service (inclusive of bank holidays)
• Death in Service Benefit
• Buy & Sell Annual Leave Scheme
• Enhanced Family Leave/Pay
• Long Service Recognition schemes