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We are looking for a National Operations Manager to take responsibility for a portfolio of client contracts across the UK. In this pivotal role, you’ll provide strategic and operational leadership across multiple catering sites, ensuring exceptional standards, strong financial performance, and long-term client partnerships.
Job Responsibility:
Directing operations across a varied portfolio of catering contracts nationwide, ensuring consistency, quality, and efficiency
Leading, coaching, and supporting Unit Managers to achieve operational excellence across all locations
Creating a culture of engagement, accountability, and continuous improvement within your teams
Overseeing recruitment and workforce planning to ensure sites are resourced effectively
Developing strong, collaborative relationships with clients, acting as a senior point of contact and trusted advisor
Delivering against contractual obligations while improving profitability, service standards, and client retention
Managing full P&L accountability including budgeting, forecasting, and cost management
Maintaining high standards in food quality, health & safety, compliance, and sustainability
Supporting new contract mobilisations and contributing to tender submissions and business development activity
Embedding best practice across people management, operational compliance, and service innovation
Requirements:
Proven experience in a regional or national multi-site operations role within contract catering
Strong commercial acumen with demonstrable experience managing budgets and financial performance across multiple contracts
A confident leader who motivates and develops teams to deliver measurable results
Excellent interpersonal skills, with the ability to manage complex conversations professionally and constructively
Analytical thinker, comfortable using performance data to inform strategic decisions
Flexibility to travel extensively across the UK
A genuine enthusiasm for food, people development, and delivering exceptional customer experiences