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Lead our national onboarding and implementation function, responsible for delivering a high-volume SaaS implementation program across Australia. This newly created role focuses on speed, scale, and simplicity - improving processes, reducing cycle times, and removing bottlenecks so customers can realise value faster, without compromising experience or quality.
Job Responsibility:
Lead and develop a national implementations team
Own implementation strategy, delivery performance, and continuous improvement
Analyse workflows and cycle times to increase efficiency and throughput
Drive standardised, repeatable implementation processes and documentation
Partner with Product, CX, and Delivery teams to improve systems and tools
Ensure clear customer communication, timelines, and expectations
Requirements:
Experience leading service delivery, professional services, or operations teams
Strong people leadership and change management capability
Proven success delivering high-volume SaaS implementations or onboarding
A data-driven mindset with experience improving cycle time and throughput
Excellent communication and stakeholder management skills
What we offer:
Flexible work options
Career development and learning programs
Supportive, inclusive team culture
Cross-functional exposure and growth opportunities