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National Implementation Manager

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Magentus

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Location:
Australia , Brisbane

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Lead our national onboarding and implementation function, responsible for delivering a high-volume SaaS implementation program across Australia. This newly created role focuses on speed, scale, and simplicity - improving processes, reducing cycle times, and removing bottlenecks so customers can realise value faster, without compromising experience or quality.

Job Responsibility:

  • Lead and develop a national implementations team
  • Own implementation strategy, delivery performance, and continuous improvement
  • Analyse workflows and cycle times to increase efficiency and throughput
  • Drive standardised, repeatable implementation processes and documentation
  • Partner with Product, CX, and Delivery teams to improve systems and tools
  • Ensure clear customer communication, timelines, and expectations

Requirements:

  • Experience leading service delivery, professional services, or operations teams
  • Strong people leadership and change management capability
  • Proven success delivering high-volume SaaS implementations or onboarding
  • A data-driven mindset with experience improving cycle time and throughput
  • Excellent communication and stakeholder management skills
What we offer:
  • Flexible work options
  • Career development and learning programs
  • Supportive, inclusive team culture
  • Cross-functional exposure and growth opportunities
  • Purpose-driven work that truly matters

Additional Information:

Job Posted:
January 25, 2026

Work Type:
Hybrid work
Job Link Share:

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