National Fulfilment Manager Job at 360 Resourcing Solutions (Milton Keynes)

Job Description

Want to be part of a high-energy team that works hard, has fun whilst doing it and makes a difference every day? Join Furniture Village – the UK’s largest privately-owned independent furniture retailer. Furniture Village is a family-owned business founded in 1989 by our Chief Executive Chairman. For over 30 years, we've been manufacturing, selling, delivering and assembling high-end furniture at the best price. At the heart of everything we do is a commitment to getting it right. Built on the belief that we employ nice people to sell nice furniture to nice people. We bring a world-class service to homes across the UK, and we deliver it with care. At Furniture Village, we achieve together, and we have fun while doing it. Our people are our greatest strength. Join us and be part of something truly special!

Job Responsibility

Communicating clearly and confidently with your team
Ensure all fulfilment team members consistently deliver the 7 steps of Customer Fulfilment
Your site consistently achieves a high Trust Pilot for both FV team members and contractors
When making decisions, you actively support the business in achieving an overall customer experience that delivers on our objective of putting the customer first
Ensure all customer service interactions and communication by your fulfilment team are polite and courteous
Maintain full compliance of the Home Delivery Fleet in line with all vehicle operator licensing legislation and regulations, which includes accurate vehicle records (up to 2 years), servicing in line with regulations, drivers’ hours, working time and daily vehicle checks
Products received are checked against the ADL, checked for existing damage, and rejected where required
Ensure all products are stored and handled safely and with extreme care to minimise damage and financial loss
Ensure warehouse space is effectively utilised to store stock correctly
Fully utilise and comply with all people management practices and procedures, such as recruitment, probation sign off, people development, succession planning, appraisals, and absence management
Ensure your team receive the coaching, guidance and development required in order to ensure success in their role
Work with your fulfilment leadership team to ensure they are effectively managing the performance of their team through coaching, training, networking, performance appraisals and sharing of best practice
Ensure the fulfilment leadership team effectively supports you in the day-to-day running of the business and of the team, including leading the team in your absence
In conjunction with the leadership team and the Head of National Fulfilment, constantly review distribution operating costs and ensure expenditure is within budget, i.e., overtime, agency labour, van usage, vehicle hire, etc
Minimise the use of weekend hire by maximising on own fleet and delivery crews effectively
Following health & safety procedures at all times
Making a difference every day to the customer experience

Requirements

Highly experienced in Fulfilment Operations
Reliable, organised and confident
Comfortable using systems and following processes with confidence in problem solving
A team player with a strong work ethic
Hardworking, building outstanding results
Shows great passion and energy in their delivery
Creative in their work looking for new ways to do things
Thinks strategically – bigger picture
Is situationally responsive and a skilled communicator
Deals positively with conflict in the moment
Looks to upskill others to be the best they can be
Identifies talent and nurtures individuals able to grow further
Sets department targets based on the business direction
Proud of your work and passionate about doing things right

What we offer

Competitive package: £75,000 plus up to 15% bonus & company car
Work for an award-winning, family-run business
Annual Family Partnership celebration – recognising YOU! (eligibility for the benefit will begin upon completion of 1 years’ service)
Innovate & Grow: clear career path, full training and personal development opportunities
Staff discount
24/7 medical support, health insurance and Perkbox benefits
28 days holiday entitlement including bank holiday, increase to a maximum of 33 days based on length of service

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National Fulfilment Manager

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