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National Fulfilment Manager

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360 Resourcing Solutions

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Location:
United Kingdom , Milton Keynes

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

75000.00 - 86250.00 GBP / Year
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Job Description:

Want to be part of a high-energy team that works hard, has fun whilst doing it and makes a difference every day? Join Furniture Village – the UK’s largest privately-owned independent furniture retailer. Furniture Village is a family-owned business founded in 1989 by our Chief Executive Chairman. For over 30 years, we've been manufacturing, selling, delivering and assembling high-end furniture at the best price. At the heart of everything we do is a commitment to getting it right. Built on the belief that we employ nice people to sell nice furniture to nice people. We bring a world-class service to homes across the UK, and we deliver it with care. At Furniture Village, we achieve together, and we have fun while doing it. Our people are our greatest strength. Join us and be part of something truly special!

Job Responsibility:

  • Communicating clearly and confidently with your team
  • Ensure all fulfilment team members consistently deliver the 7 steps of Customer Fulfilment
  • Your site consistently achieves a high Trust Pilot for both FV team members and contractors
  • When making decisions, you actively support the business in achieving an overall customer experience that delivers on our objective of putting the customer first
  • Ensure all customer service interactions and communication by your fulfilment team are polite and courteous
  • Maintain full compliance of the Home Delivery Fleet in line with all vehicle operator licensing legislation and regulations, which includes accurate vehicle records (up to 2 years), servicing in line with regulations, drivers’ hours, working time and daily vehicle checks
  • Products received are checked against the ADL, checked for existing damage, and rejected where required
  • Ensure all products are stored and handled safely and with extreme care to minimise damage and financial loss
  • Ensure warehouse space is effectively utilised to store stock correctly
  • Fully utilise and comply with all people management practices and procedures, such as recruitment, probation sign off, people development, succession planning, appraisals, and absence management
  • Ensure your team receive the coaching, guidance and development required in order to ensure success in their role
  • Work with your fulfilment leadership team to ensure they are effectively managing the performance of their team through coaching, training, networking, performance appraisals and sharing of best practice
  • Ensure the fulfilment leadership team effectively supports you in the day-to-day running of the business and of the team, including leading the team in your absence
  • In conjunction with the leadership team and the Head of National Fulfilment, constantly review distribution operating costs and ensure expenditure is within budget, i.e., overtime, agency labour, van usage, vehicle hire, etc
  • Minimise the use of weekend hire by maximising on own fleet and delivery crews effectively
  • Following health & safety procedures at all times
  • Making a difference every day to the customer experience

Requirements:

  • Highly experienced in Fulfilment Operations
  • Reliable, organised and confident
  • Comfortable using systems and following processes with confidence in problem solving
  • A team player with a strong work ethic
  • Hardworking, building outstanding results
  • Shows great passion and energy in their delivery
  • Creative in their work looking for new ways to do things
  • Thinks strategically – bigger picture
  • Is situationally responsive and a skilled communicator
  • Deals positively with conflict in the moment
  • Looks to upskill others to be the best they can be
  • Identifies talent and nurtures individuals able to grow further
  • Sets department targets based on the business direction
  • Proud of your work and passionate about doing things right
What we offer:
  • Competitive package: £75,000 plus up to 15% bonus & company car
  • Work for an award-winning, family-run business
  • Annual Family Partnership celebration – recognising YOU! (eligibility for the benefit will begin upon completion of 1 years’ service)
  • Innovate & Grow: clear career path, full training and personal development opportunities
  • Staff discount
  • 24/7 medical support, health insurance and Perkbox benefits
  • 28 days holiday entitlement including bank holiday, increase to a maximum of 33 days based on length of service

Additional Information:

Job Posted:
March 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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