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Foster a culture of accountability, excellence, and inclusivity
Oversee hiring, onboarding, training, performance management, and succession planning
Ensure competencies in field-based reimbursement, buy-and-bill, patient onboarding, case management, and strategic account leadership
Drive the national patient access strategy across specialty medications
Align and oversee operations in partnership with cross-functional stakeholders
Ensure rapid and seamless patient onboarding, benefit verification, prior authorization support, denials/appeals resolution, and affordability assistance
Partner with Brand Planning, Sales, Medical Affairs, and Trade to ensure aligned communication and tactical coordination
Serve as the Lead representing access priorities in brand planning and execution
Align with Field Sales leadership to streamline pull-through initiatives and provide insights to optimize provider engagement
Maintain oversight of all patient services KPIs, including speed-to-therapy, time-to-fill, adherence, and hub/SP operational metrics
Report on trends in reimbursement, provider readiness, patient adjudication status, and impact of open enrollment efforts
Provide insights and recommendations to senior leadership based on real-time field data, vendor performance, and operational risks
Requirements
Doctorate degree and 4 years of Access and Reimbursement experience
Master's degree and 7 years of Access and Reimbursement experience
Bachelor's degree and 9 years of Access and Reimbursement experience
Nice to have
MBA or advanced degree preferred in Health Administration, Public Health, Business, or related field
12 years of progressive experience in biopharmaceuticals, with 6 years in leadership roles across Patient Services, Market Access, or Field Reimbursement
Minimum 8 years of experience supporting infused or ultra-rare/orphan therapies
Demonstrated success in leading cross-functional teams, external vendor management, and field-based access initiatives
Deep understanding of provider billing, buy-and-bill reimbursement models, patient affordability programs, and access technologies
Proven experience influencing access strategies across the commercial and medical landscape
Excellent communication, stakeholder alignment, project management, and analytical capabilities
Travel up to 50–70%, including site/vendor visits, national meetings, and field ride-alongs
What we offer
Health and welfare plans for staff and eligible dependents
Financial plans with opportunities to save towards retirement or other goals
Work/life balance
Career development opportunities
Retirement and Savings Plan with generous company contributions