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Atlas Workplace Services have a great opportunity for a Contract Manager, with experience in Hard & Soft Services to join our team working remotely with regular travel to out head office in Milton Keynes and our clients national portfolio. The Contract Manager role has the responsibility for the P&L, operational management and delivery of a range of leading facilities management services across the clients estate, ensuring that the portfolio is safe, fit for purpose, and fully operational in accordance with client and customer expectations, and also the high standards of service associated with Atlas Workplace Services. This includes overseeing and managing customer interfaces; ensuring a high profile and positive image of the Atlas business.
Job Responsibility:
Responsible for operational delivery of the M&E services for the National property portfolio under the clients account
Ensure effective and strong client relationships are maintained at all times at all levels
Full P&L responsibility plus all variable and project works
Ensure contract compliance at all times ensuring all contract deliverables are undertaken in the agreed and contractual timescales
Ensure statutory compliance at all times across a portfolio of buildings and all remedial and corrective actions are actioned
Ensure Group Health & Safety Policy is embedded into day-to-day regional operations and that unacceptable behavior is challenged and rectified
Deliver, monitor and record cultural training to align with both Atlas Workplace Services and the clients business
Identify team training requirements and arrange for these to be delivered through Atlas Workplace Services's training processes
Organise and conduct employee appraisals, job chats, personal development plans and succession planning as required in the role
Provide sound technical advice
where the remit requires specialist advice ensure an appropriate person or subcontractor is selected and utilised to fulfill the requirement
Utilise all reports and data needed to make sound business decisions. Manage your team within given budget and control costs - to include overtime, material and sub-contractor spend taking full ownership of the account profit and loss, forecasting and annual budgets
Collate and produce all management information required for the customer and review at scheduled customer and internal performance meetings
Provide effective communication and support to the wider engineering and compliance business
Develop relationships with other stakeholders, to monitor and implement cost saving initiatives by combining resources and reducing effort
Manage effective recruitment processes at an area level by working with the Recruitment Manager and appropriate service lead to ensure minimum staff turnover and ensure that skills and required qualifications, within the team, to support the self-delivery model
Pro-actively identify opportunities for progression or growth within the current account
Ensure that timesheet's are submitted in a timely manner and are correct. Review and approve overtime requests where applicable
Perform any other reasonable tasks that are requested of you by senior management
Requirements:
GCSE in English and Maths or Equivalent
Multiple site hard services contract management experience
Corporate Customer direct management, including producing customer reports and attending review meetings
Driving Licence
Nice to have:
Accredited Health and Safety qualification e.g. NEBOSH General Certificate or IOSH Managing Safely
What we offer:
Employee Ownership Trust (EOT)
Shared responsibility, collaboration, and pride in what we achieve together