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Provide customer service in NAPA CV contact centre for our national key account customers. Ensuring the correct goods are delivered on time, high first-call resolution and supporting the customers vehicle uptime.
Job Responsibility:
Building strong relationships with internal teams and external customers
Identifying, sourcing and ordering vehicle parts using manufacturer systems
Preparing quotations and processing invoices
Upholding maximum standards of customer service, quality and compliance
Managing trade and workshop parts requirements
Requirements:
2+ years commercial parts experience ideally in the aftermarket
Track record in customer service and sales targets
Familiarity with MAM Autopart (training available)
Strong communication and problem-solving skills
Willingness to work as part of a team
What we offer:
We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement