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Provide customer service in NAPA CV contact centre for our national key account customers. Ensuring the correct goods are delivered on time, high first-call resolution and supporting the customers vehicle uptime.
Job Responsibility:
Advise customers on parts needed for their vehicles
Interpret customer enquiries and provide accurate advice on parts
Locate parts from inventory and order parts as required across multiple sites
Process customer orders for parts and accessories to enable a one stop shop
Maintain customer database
Provide advice on pricing and promotions
Liaise with suppliers and manufacturers for parts information
Preparing quotations and processing invoices
Building strong relationships with internal teams and external customers
Identifying, sourcing and ordering vehicle parts using manufacturer systems
Preparing quotations and processing invoices
Upholding maximum standards of customer service, quality and compliance
Managing trade and workshop parts requirements
Requirements:
2+ years commercial parts experience ideally in the aftermarket
Track record in customer service and sales targets
Familiarity with MAM Autopart (training available)