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National Call Centre Senior Parts Advisor

United Kingdom, Milton Keynes · Job Posted January 16, 2026
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Job Description

Provide customer service in NAPA CV contact centre for our national key account customers. Ensuring the correct goods are delivered on time, high first-call resolution and supporting the customers vehicle uptime.

Job Responsibility

  • Advise customers on parts needed for their vehicles
  • Interpret customer enquiries and provide accurate advice on parts
  • Locate parts from inventory and order parts as required across multiple sites
  • Process customer orders for parts and accessories to enable a one stop shop
  • Maintain customer database
  • Provide advice on pricing and promotions
  • Liaise with suppliers and manufacturers for parts information
  • Preparing quotations and processing invoices
  • Building strong relationships with internal teams and external customers
  • Identifying, sourcing and ordering vehicle parts using manufacturer systems
  • Preparing quotations and processing invoices
  • Upholding maximum standards of customer service, quality and compliance
  • Managing trade and workshop parts requirements

Requirements

  • 2+ years commercial parts experience ideally in the aftermarket
  • Track record in customer service and sales targets
  • Familiarity with MAM Autopart (training available)
  • Strong communication and problem-solving skills
  • Willingness to work as part of a team

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