National Accounts Specialist Job at Aramark (Philadelphia)

Job Description

The National Account Specialist plays a pivotal role in building and sustaining high-value business partnerships. You will be responsible for growing a portfolio of national accounts by deepening existing relationships and identifying new opportunities to expand revenue and profitability through the addition of products and services. Working closely with National Account Managers and Directors, you will provide regional, operational, and analytical support across a portfolio of approximately 40 accounts generating $10–20M in annual revenue — ensuring service level objectives, client KPIs, and internal business goals are consistently met.

Job Responsibility

Serve as the regional single point of contact for a portfolio of National Account clients with locations across the United States and Canada, providing day-to-day operational and program support
Partner with National Account Managers and Directors to ensure service level objectives and client KPIs are consistently achieved
Drive base business growth, client retention, and gross profit margin expansion in alignment with fiscal year portfolio objectives
Support portfolio price increase initiatives in accordance with client contractual terms
Monitor client contract terms and renewal dates, supporting timely renewals aligned to the fiscal year retention plan
Collaborate with the Billing & Collections team through monthly pricing audits to ensure attainment of AR objectives
Prepare client-ready presentation materials and data reporting for business reviews
support their delivery alongside the account management team
Support onboarding and implementation activities for newly sold clients added to the managed portfolio
Contribute to RFP retention efforts for portfolio clients in partnership with the National Account Sales team
Partner with cross-functional Aramark teams to support account management, growth, and retention for clients utilizing multiple Aramark service lines
Conduct proactive client visits to ensure adherence to program guidelines and to strengthen relationships
Analyze client reporting requirements and proactively recommend improvements
Coordinate introductions and meetings between Aramark and client leadership to support deeper, long-term partnerships

Requirements

Bachelor's degree preferred
2+ years of B2B sales, account management, or related client-facing experience
regional and/or major account management experience strongly preferred
Solid understanding of financial information including profit & loss statements, sales metrics, capital expenses, and other operating metrics (proforma)
Demonstrated track record of meeting or exceeding annual targets
Ability to balance client needs with internal business objectives
Strong multitasker — able to manage multiple initiatives concurrently with precision and efficiency
Comfortable navigating a matrixed organization and working cross-functionally to achieve goals
Experience analyzing markets and customer needs to develop strategies that drive increased sales
Proven problem-solver with the ability to identify and resolve operational issues
Excellent written and verbal communication skills, including strong presentation development and delivery
Proficiency in Salesforce.com and Microsoft Office Suite

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