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The National Account Support Specialist provides overall support for client operations and relationships, serving as a consistent point of contact and ensuring a high level of service delivery. Responsibilities include coordinating daily activities, responding to client needs, supporting internal teams, and helping ensure work is completed accurately and on time. The position contributes to maintaining effective processes, resolving issues as they arise, and supporting service standards to promote smooth operations, strong collaboration, and positive client experiences.
Job Responsibility:
Serve as a representative for Diversified Maintenance in all client communications (in-person meetings, calls and email)
Provide outstanding customer service to all customers, both internal and external
Manage/support day to day operations for assigned clients
Timely monitor and respond to general emails related to assigned responsibilities
Support the Client Relations Executive, assisting with client needs and managing client-specific SLAs and KPIs
Manage daily work orders
Partner with field operators to schedule/bill tag work
Maintain master billing files
create and communicate service quotes to assigned clients