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The National Account Manager is responsible for building and maintaining strategic partnerships with National Account clients, overseeing day-to-day operations, and driving revenue and profit growth through the addition of new products, services, and locations. This role serves as the single point of contact for national clients and ensures alignment with service level objectives, client KPIs, and internal business goals. This position can be anywhere in Texas or Florida.
Job Responsibility:
Serve as the national-level, single point of contact for a portfolio of National Account clients
Develop and implement national sales and account strategies to increase revenue, profitability, and client retention
Grow existing customer revenue by 5% to 10% through new offerings, locations, and pricing strategies
Oversee daily account operations to ensure service level objectives and client KPIs are met or exceeded
Conduct regular client meetings and business reviews, including preparation and delivery of presentations
Manage client contracts, including renewals and extensions, in alignment with fiscal year retention plans
Support billing and collections through pricing audits and AR objective attainment
Lead RFP retention efforts and support implementation of program upgrades
Collaborate with cross-functional teams and Aramark XLOB leaders to support multi-service clients
Leads data driven decision making through regular analysis of KPIs, financial performance and operational metrics
Identify margin growth opportunities and process improvements for clients
Build strong internal relationships with operations teams and corporate support staff
Travel extensively to visit clients and support account initiatives
Perform other duties as required or assigned
Requirements:
Bachelor's Degree required
Minimum of 8 years of successful B2B sales and/or national account management experience
Proven track record of quota/plan attainment and managing strategic, high-profile accounts
Experience leading and collaborating with account teams in a matrixed organization
Strong business acumen with P&L, sales, and capital expense management experience
Ability to balance client needs with internal objectives and manage multiple initiatives efficiently
Ability to influence others without direct authority
Skilled in market analysis and developing innovative strategies for growth
Strong written, verbal, and presentation communication skills
Strong proposal writing skills
Thorough knowledge of company's entire product line
Problem solver – proven ability to identify and resolve operational issues
Executive presence – ability to comfortably and professionally meet and communicate with internal and external top management