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Office Angels Logo Office Angels · Sales

National Account Manager

United Kingdom, Peterlee 45000.00 - 60000.00 GBP / Year · Job Posted April 23, 2026
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Job Description

Office Angels are recruiting on behalf of a well-established FMCG organisation for a National Account Manager to join their Commercial team. This is a commercially structured National Account Manager role, combining external customer ownership with strong internal commercial execution, data accuracy, and structured reporting. You will be responsible for managing key national retail and wholesale accounts, delivering profitable growth, and leading senior-level commercial discussions, while also operating within a highly structured internal environment where accurate data, forecasting, and commercial reporting are critical to success.

Job Responsibility

  • Manage and develop key national retail and wholesale customer relationships
  • Act as the main commercial contact for assigned accounts
  • Build and maintain long-term strategic partnerships
  • Lead external commercial discussions including pricing, CPI challenges, service issues, and trading performance
  • Negotiate trading terms and customer agreements within internal governance frameworks
  • Deliver profitable growth across assigned accounts
  • Represent the business in senior customer meetings and negotiations
  • Maintain accurate and up-to-date customer and account data within CRM systems
  • Use Excel and reporting tools to analyse sales performance, margin, and trends
  • Produce regular commercial reporting to support decision-making
  • Support forecasting and demand planning processes
  • Ensure high standards of data accuracy, consistency, and governance across all systems
  • Develop and deliver Joint Business Plans (JBPs) with key customers
  • Identify growth opportunities across distribution, NPD, and promotional activity
  • Monitor account performance against revenue, volume, and margin targets

Requirements

  • Proven experience in National Account Management or key account roles within FMCG / retail / wholesale
  • Strong commercial acumen (pricing, margin, trade spend)
  • Confident managing senior customer negotiations and CPI discussions
  • Strong analytical skills with advanced Excel capability
  • Experience using CRM systems as part of day-to-day account management
  • Ability to interpret data and translate insight into action
  • Strong communication and stakeholder management skills
  • Experience working within structured, process-driven commercial environments

What we offer

  • 5% bonus
  • Pool car available on-site
  • Mileage for business travel using own vehicle reimbursed in line with company policy
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