National Account Manager

• Overall accountability for the performance of a national customer account across multiple locations
• Act as the senior point of contact for the customer, building trusted and effective working relationships
• Lead, support, and develop regional and site-based colleagues to deliver consistent service standards
• Ensure delivery against contractual KPIs, SLAs, and agreed performance measures
• Maintain strong control of financial performance, including budgets, forecasting, and cost management
• Drive continuous improvement, innovation, and best practice across the contract
• Identify opportunities to strengthen the customer relationship and support contract retention and growth
• Ensure full compliance with health & safety, HR, and company policies and procedures
• Provide clear, accurate reporting and performance updates to internal and customer stakeholders
• Act as the senior escalation point for operational and customer-related matters

• Experience operating at Contract Manager, Senior Contract Manager, or Regional Director level
• A proven track record of managing complex, multi-site contracts
• Strong commercial awareness with the ability to balance service delivery and financial performance
• Excellent customer relationship and stakeholder management skills
• The ability to lead change, improve performance, and develop colleagues

Experience within leisure, hospitality, or a similar customer-focused environment

• Car allowance
• Free gym / health club membership
• Company Pension Scheme
• Ongoing development and progression opportunities