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The National Soft Services Manager is responsible for leading the strategic, operational, and commercial success of a national cleaning services portfolio. This role ensures client satisfaction, operational excellence, contractual compliance, financial performance, and continuous improvement across all assigned accounts. Acting as the primary point of contact for senior client stakeholders, they drive service quality, operational efficiency, relationship development, and long-term retention through proactive facilities management leadership.
Job Responsibility:
Reassessing Client Needs and Expectations
Workforce Optimization and Engagement
Service Innovation and Modernization
Quality Assurance and Performance Enhancement
Strengthening Client Relationship Management
Risk Reassessment and Compliance Alignment
Embedding Sustainability and CSR Alignment
Communication Strategy
Financial Management
Client Engagement Activities
Equipment Management
Reporting & Performance Monitoring
Health & Safety
Training & Development
People Management
Site Requirements Management
Periodical Works
Requirements:
Significant experience managing national or multi-site FM cleaning contracts
Strong financial acumen with experience overseeing P&L, reconciliations, and contract uplift processes
Proven stakeholder management and client relationship skills at a senior level
Excellent knowledge of cleaning operations, equipment, methodologies, and FM compliance requirements
Strong leadership skills with experience managing remote teams
Competency in reporting, data analysis, and performance improvement
High standards of written and verbal communication
What we offer:
Car allowance
All business mileage paid at a rate of 25p per mile