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Reporting to the Head of National Accounts, we are looking for a seasoned National Account Manager to drive sales, market share, and profitability for some of our largest and fastest growing key accounts. We are looking for someone who has a deep understanding of omnichannel; who really grasps how retail stores and online channels work. This role will see you building strong relationships, negotiating, optimising product ranges and executing effective shopper marketing strategies. The ideal candidate will have a deep understanding of retail dynamics, strong analytical skills and a passion for planning and delivering results.
Job Responsibility:
Manage and nurture account relationships, serving as the primary point of contact for key accounts
Full visibility of account P&L, driving sales, market share and gross profit margin
Negotiate and implement effective omnichannel joint business plan
Execute and deliver comprehensive strategic plans to increase product placement, brand visibility and sales
Lead negotiations for pricing, promotions, and product strategy
Be an expert in shopper insights, leveraging data and customer behaviour to develop actionable recommendations
Lead the range review process, analysing assortment performance and identifying potential gaps and opportunities
Work closely with internal teams, including marketing, supply chain, and retail field team & visual merchandising
Attending leadership business reviews to cascade results and priorities
Frequently travel across the UK to meet with customers and attend business reviews
Line management responsibility of small team
Supporting and developing junior team members
Able to leverage customer insights to optimise marketing spend and ROI
Retain agility to react to retail trends and customer behaviour
Work in collaboration with marketing & visual merchandising to create and deliver best in class POS materials
Manage commercial negotiations on space and location in-store and online with retailers
Experience working with visual merchandising teams on new location opportunities & in-store improvements
Sole responsibility for accurate sales forecasting, budgeting, and performance reporting
Use sales data and market insights to guide strategic decisions and optimise performance
Drive relevant customer service level improvements for your accounts
Requirements:
Proven track record in commercial/account management ideally within FMCG industry
Strong understanding of the UK beauty market, specifically Boots
Excellent relationship-building and negotiation skills
Strong analytical skills and commercial acumen
Ability to work cross-functionally and influence key stakeholders
Self-motivated, results-driven & assertive
Ability to work at pace in an entrepreneurial environment
What we offer:
Hybrid working model (three days in office, two days from home)
Flexible working hours (core hours 10am - 4pm)
Generous Staff Discount on all ELEMIS products and spa treatments
Discounts on L'OCCITANE Group products
Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance
Generous Holiday Allowance, increasing with length of service
Company Pension Scheme
Healthcare Cash Plan (with Dental)
Private Medical Insurance
Employee Assistance Programme for all Associates and their families