National Account Director Job at 14forty (London)

Job Description

At Gather & Gather, we are known as one of the UK & Irelands most distinctive workplace catering experts, we are passionate about great food and great coffee and putting our employees and customers at the heart of everything that we do. We are currently recruiting for an National Account Director to work with us on a wonderful B&I contract with 7 sites in Scotland, Sunbury, Milton Keynes, London and Pengbourne. This is a national position where you can be based anywhere with travel to sites required. This position is working Monday to Friday.

Job Responsibility

Ensure that the client expectations of food and food service are consistently delivered
Proactively put forward proposals to develop the food and service across the estate
Work collaboratively with the food team and influence as required to ensure client requirements are met
Set clear expectations to the operation managers and site teams regarding food and service standards
Ongoing review of the service and food provided in sites, provide feedback to the operation and site management team
Develop and sustain strong working relationships with the clients
Participate in the monthly business review meetings with the clients and TFM clients
Ensure that excellent customer service is delivered throughout the portfolio
Actively gain customer feedback when present at any service and use the information to drive improvements
Working with the regional operations teams, ensure all sites achieve the financial targets in line with the company budget
Protect company income and facilitate financial organic growth where possible
If necessary, where budget is not being achieved support and lead the Operations and Site Managers to identify and implement a strategy
Produce financial reports where necessary – weekly and monthly
Working with the People Team drive the achievement of the Group L&D strategy, performance and talent agenda within the account
Set clear goals, targets and performance standards for direct report team

Requirements

Prior experience of inspiring and leading remote and multi-site management teams
Ability to travel on a regular basis throughout the UK, overnight stays may be required
Management of fixed price and/or commercial contracts
Persuasive and articulate communicator
Excellent level of numeracy
Detailed understanding of a catering P&L
A passion for keeping up to date with what’s current in food & coffee
Innovative and commercially aware
Project management

What we offer

Personal Development and Training opportunities
Life assurance scheme
Pension scheme
Holiday allowance
Private medical eligibility
Eye care
A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
Family friendly support
Regular social events and communication with our leaders
A holiday purchase scheme
Volunteering days
Professional subscriptions
Recognition schemes and people awards
Long service awards
Access to some great high street discount vouchers

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National Account Director

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