National Account Director

• Acts as the national-level, single point of contact and provides strategic program oversight for a portfolio of National Account client(s)
• Oversee the day-to-day activities of the account to ensure all service level objectives are achieved
• Establish, measure, and ensure improvement against the client’s KPIs
• Meet and exceed fiscal year planned portfolio objectives, including overall revenue growth, base business growth, gross profit margin, profitability, and client retention
• Manage client contract(s) according to requirements and execute on extensions in alignment with the fiscal year retention plan
• Execute on portfolio price increase plans in alignment with client contractual terms
• Support the Billing & Collections team through the completion of monthly pricing audits, and as required, to ensure attainment of AR objectives for the client portfolio
• Execute on monthly, quarterly, and semi-annual client meetings and business reviews as required – includes preparation of presentation materials and relevant data reporting, as well as travel and delivery of in-person client presentations
• Support the National Account Sales team in rollout/implementation activities for newly sold clients who will be added to the assigned managed portfolio
• Responsible for the implementation of client program upgrades
• Lead RFP retention efforts for clients within the managed portfolio in partnership with the National Account Sales team
• Partner with Aramark xLOB leaders to support account management, growth, and retention efforts for clients in the portfolio who utilize multiple Aramark service lines
• Actively coordinate introductions and meetings between Aramark leadership and client leadership within the managed portfolio to facilitate deeper, long-term partnerships

• Bachelor's Degree required
• Minimum of 8 years successful B2B sales and/or account management experience
• Superior business acumen and the ability to manage high-profile, strategic accounts
• Major (National) Account management experience required
• Ability to lead and collaborate with Account Manager(s) assigned to support account relationships in your portfolio for which you are the primary owner
• Thorough understanding of financial information relating to profit & loss, sales, capital expenses, and other operating issues
• Track record of plan attainment required
• Ability to balance client needs and goals with internal objectives
• Diverse skillset and ability to manage multiple initiatives concurrently with precision and efficiency
• Understanding of a matrix organization and how to work cross-functionally to achieve objectives
• Experience in analyzing markets and customer needs to develop innovative strategies leading to increased sales
• Problem solver – proven ability to identify and resolve operational issues
• Thorough knowledge of the company’s entire product line
• Strong written and verbal communication skills
• Strong presentation development and delivery skills

medical, dental, vision, work/life resources, retirement savings plans like 401(k), paid days off such as parental leave and disability coverage